Food Server - Tuscany

About the Role

This position is responsible for serving guests in an assigned restaurant outlet or the hotel according to department policies, procedures, and steps of service.

Responsibilities

• Takes guest’s orders and accurately enters them into the point of sale (POS) system
• Actively up-sells products and uses endorsements at all appropriate service opportunities
• Coordinates all food and beverage service at the table including pre-setting, serving, and pre-bussing according to established steps and standards of service
• Handles all payments accurately per established check tendering procedures
• Prepares and breaks down wait stations in accordance with dining room standards
• Completes side work and maintains shift responsibilities
• In the hotel, delivers food and beverage to guest’s room per established steps of service
• Removes trays and tables from rooms and hotel tower
• Assists in maintaining the cleanliness of the outlet
• Assists in arranging room and setting tables on a shift-to-shift basis as well as for special events
• Performs opening and closing duties

Requirements

• Previous guest service experience

Skills & Competencies

• Excellent written and verbal communication skills
• Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts, and marketing programs
• Good understanding of spirits, beer, wine, glassware, garnishes, and all beverage service techniques
• Skilled in proper tray handling
• Good understanding of food products including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches, and desserts and pastry
• Good understanding of food preparation and cooking techniques
• Thorough point of sale system knowledge
• Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service, and shutoff procedures

Training Requirements

• Outlet-specific standard operating procedures
• SMART alcohol awareness

Physical Demands & Work Environment

• Must be able to stand and walk for extended periods of time
• Must be able to bend and lift full trays up to 50 lbs.
• Must be able to work in a fast-paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.