Food Server - Pearls Oyster Bar - Reserve

Reports to: Restaurant Manager | Department: Food and Beverage | Shift: Varies

About the Role

The Food Server provides an exceptional dining experience by delivering prompt, courteous, and professional service in a luxury hotel and casino setting. This role ensures that all food and beverage orders are taken accurately and served in a timely manner, adhering to company and department standards while creating a refined and welcoming atmosphere for guests.

Qualifications

• High School Diploma or GED
• Minimum 1–2 years of experience in upscale or fine dining service within a luxury hotel, resort, or casino environment
• Strong knowledge of food and beverage service standards, wine pairings, and cocktail presentation
• Experience with POS systems and cash handling
• Previous experience in guest-focused roles with high attention to detail and personalized service preferred
• Must be 21 years of age
• Valid Clark County Health Card
• Valid Las Vegas Alcohol Awareness Card (TAM Card)

Skills

• Exceptional interpersonal and communication skills with a polished, professional demeanor
• Ability to anticipate guest needs and provide personalized service
• Strong organizational and multitasking abilities in a fast-paced luxury setting
• Knowledge of upscale menu items, wine pairings, and specialty cocktails
• Ability to maintain composure under pressure and resolve guest concerns gracefully

Responsibilities

• Greet guests warmly and present menus with detailed knowledge of offerings
• Take food and beverage orders accurately and make recommendations for premium selections
• Serve food and drinks promptly, ensuring presentation meets luxury standards
• Monitor guest satisfaction and respond to requests promptly and professionally
• Maintain cleanliness and organization of service areas
• Handle payment transactions accurately and securely
• Collaborate with kitchen and bar staff to ensure timely and accurate order delivery
• Uphold all health, safety, and sanitation standards
• Perform additional duties as assigned by management

Essential Job Functions

• Work is performed in a restaurant and casino environment and in other locations throughout the property
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality
• The noise level in the work environment is usually moderate; on the casino floor, the noise level increases to loud
• Smoking is permitted in casino areas consistent with Nevada state regulations
• Ability to verbally communicate effectively with guests and coworkers
• Ability to stand and walk for extended periods (five hours or more)
• Ability to lift and carry trays up to 30 lbs
• Comfortable working in a fast-paced, upscale environment
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 40 lbs
• Requires eye/hand coordination
• May require use of standard office equipment (Micros System)
• May require basic math with the ability to distinguish letters, numbers, and symbols
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS), and other instructions
• Exposure to cleaning chemicals