Jobs · Customer Service · Indiana

Food Safety & Brand Specialist

Steritech · South Bend, IN · 3 wk ago
Customer ServiceFull-time

About the Role

Food Safety Specialists support our hotel, restaurant, and grocery clients in upholding their brand standards, ensuring exceptional food quality, and delivering friendly, customer-focused service to enhance the overall guest experience.

Responsibilities

  • Conduct assessments that measure conformity to established regulatory, industry, and proprietary brand standards for clients.
  • Observe food prep and cooking standards to ensure food safety, health, and sanitation practices.
  • Partner with clients to address root causes of assessment discrepancies and develop corrective action plans.
  • Teach and coach clients how to make their workplace a safer and healthier environment for themselves and their customers.
  • Travel 50%-70%, or 8-10 days per month, including some evening and weekend work.
  • Conducting audits and inspections.
  • Implementing and monitoring food safety.
  • Training and educating staff.
  • Investigating food safety incidents.
  • Ensuring compliance with regulations.
  • Maintaining documentation and records.

Requirements

  • Meet the requirements to obtain a CP-FS certification.
  • Available to work Monday-Friday and Saturdays and evenings as needed.
  • Must possess a valid driver’s license from state of residence.
  • Licenses/certificates as required by federal, state, and/or local regulations (covered by us).
  • Strong knowledge of food safety is preferred.
  • ServSafe and/or CP-FS Certification(s) a plus.
  • Ability and desire to influence others with tact and skill.
  • Ability to provide clear and constructive feedback in a positive manner.
  • Thrives in an autonomous working environment.
  • Ability to work a flexible schedule.
  • Ability to organize and prioritize work based on urgency, efficiency, and other factors.
  • Excellent listening, organization, communication, and time management skills.

Benefits

  • Benefits start on day 1 for full-time colleagues with no waiting period.
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more.
  • 401(k) retirement plan with company-matching contributions.
  • Vacation days & sick days.
  • Company-paid holidays & floating holidays.
  • Professional and personal growth opportunities including training and development programs.
  • Tuition reimbursement benefits (for full-time colleagues).
  • A company mindset that prioritizes health, safety, and flexibility.

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