Food Runner (Steakhouse)

About Us

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boasts over 1,300 slot and video poker machines and the largest table games area in the South. We have a 25-table World Series of Poker-themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1,400-seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms offering world-class customer service and amenities, including Jack Binion's Steak for contemporary and classic fine dining, a wine bar, the all-you-can-imagine Village Square Buffet with global cuisine and Southern specialties, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age, providing everything a real gambler wants and more.

Responsibilities

• Clear all tables and reset them for new seating, ensuring tables are set in accordance with venue standards.
• Approach newly seated guests and serve them bread, butter, water, etc. in an efficient, courteous manner.
• Assist Food Servers, as needed, throughout the meal by observing guests for any requests for service, clearing dishes from the table, and continually providing a clean, neat eating area.
• Maintain cleanliness of all side stations and assist with side work as needed.
• Perform as a team member with venue hosts, food servers, shift supervisors, and kitchen staff to maintain a smooth, efficient venue operation.
• Consistently demonstrate superior customer service skills by displaying Spotlight on Success behaviors.
• Maintain an upbeat, positive attitude, positive energy, and enthusiasm from one interaction to the next.
• Create an atmosphere of luck and celebrate customer wins.
• Greet guests with a warm, friendly verbal greeting, build relationships, and stay informed of daily information.
• Anticipate needs and provide fast, flawless service.
• Check for satisfaction and properly use the Service Recovery process to resolve problems when they exist.
• Provide a warm farewell and thank guests for visiting.

Qualifications

• High school diploma or General Education Degree (GED).
• Restaurant experience preferred.
• Minimum 1 year of work experience in a restaurant, either front of house or back of house.
• Must be able to maneuver to all areas of the venue.
• Must be able to lift up to 10 pounds.
• Must be able to bend, reach, kneel, twist, and grip items while working at the assigned area.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak, and understand Basic English.
• Must be able to respond to visual and aural cues.