Food Runner – Oakley Taproom

About the role

MadTree is looking for a Food Runner to help create memorable dining experiences by delivering exceptional food and service in a fast-paced, high-volume environment. As a key member of our kitchen team, you’ll balance multiple responsibilities with efficiency, teamwork, and attention to detail, ensuring every guest has a fantastic experience. You’ll be passionate about supporting your community, operating sustainably, and embodying MadTree’s values. You’ll also serve as an avid MadTree ambassador who lives the behaviors Connect, Grow, and Give a F*ck.

Responsibilities

• Deliver a warm and welcoming experience to all guests.
• Perform table touches after food delivery to ensure guest satisfaction and address any immediate needs.
• Serve as a menu guide, offering suggestions and answering questions.
• Keep all work areas clean, stocked, and organized.
• Deliver dine-in order(s) from kitchen to guest(s) location in an efficient and timely manner.
• Be ready and willing to help with other job-related duties and kitchen tasks as needed.
• Spend time volunteering (paid) for MadTree Impact initiatives with excitement, encouraging your teammates to do the same.

Requirements

• Must be at least 21 years of age or older.
• Experience in a high-volume bar and/or restaurant is strongly preferred.
• Comfort with working independently, multitasking, and maintaining efficiency and productivity with the ability to prioritize tasks and work under pressure.

Skills

• Food Passion: Demonstrates enthusiasm for food and positive experiences.
• Quality Focus: Maintains high standards in food presentation.
• Team Player: Works effectively in a collaborative kitchen environment.
• Organization Master: Maintains clean, efficient work areas.
• Multi-tasker: Handles multiple orders while maintaining quality.
• Communication Pro: Coordinates effectively with kitchen, service teams, and leadership, facilitating clear communication channels across all organizational levels.
• Safety Champion: Ensures adherence to food safety and sanitation standards.
• Time Management: Efficiently prioritizes tasks during service periods.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to frequently lift and/or move up to 50 pounds.
• Ability to work in hot environments.
• Ability to frequently reach, bend, and use hands and arms.
• Vision abilities required include close vision, distance vision, and the ability to adjust focus.

Work Environment

The work environment is usually that of a restaurant kitchen. The employee frequently works with industrial cleaning equipment, on wet floors, and in areas with exposure to heat, water, and cleaning chemicals. The position requires extended periods of standing and walking.

About MadTree

Founded in 2013, MadTree is an award-winning brewery rooted in Cincinnati and planted in purpose. Driven to craft great beer—but more importantly—to build a business dedicated to doing good, MadTree protects and celebrates nature while reducing impact on the environment. MadTree is a B Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. MadTree strives to create warm and welcoming experiences, exceed expectations, and most importantly, plant a better community.

About Oakley Taproom

The Oakley Taproom is MadTree’s flagship location and the heart of the company. It’s the place where community, craft, and culture come together. Transforming a former paperboard recycling facility and airplane hangar into a 50,000 sq. ft. brewery and beer destination, the Oakley Taproom opened in early 2017. Today, it serves as the home of beer production, corporate offices, and the teams who help bring MadTree’s purpose to life every day. The space was intentionally designed to be a true neighborhood gathering place where people can connect, celebrate, and feel a sense of belonging.

Total Rewards & Benefits

• Transparent compensation — $15 plus tips
• 401(k) — save for what’s next and help build your future
• FREE mental health support — 8 in-person/video sessions + unlimited text-based therapy
• Paid volunteer time annually + company-wide Community Impact Day
• Enjoy what we create — Team member discounts plus regular gift cards for MadTree food, beverages, and merch
• Continued growth — Cross-training opportunities across hospitality operations
• Nature-inspired workspaces — Designed to connect people to nature and each other
• Face-to-face humanity — Real human connection, not screen isolation
• A team that gives a f*ck — People who are passionate and genuinely care