Food Runner Cowboys Bar & Grill FT

About the role

The primary responsibility of a Runner is to deliver food from the kitchen to guests as quickly and efficiently as possible to ensure great guest experiences.

Responsibilities

• Deliver food and beverages from kitchen to guests in a timely and organized manner utilizing key information on kitchen tickets including table and seat numbers.
• Lead communication between the servers and culinary team.
• Read kitchen tickets to ensure quality and accuracy of all orders.
• Monitor and observe guests dining experience—ensure guests are satisfied with the food and service—check with customers to make sure they have everything they need each time you arrive at a table.
• Respond appropriately to guest requests.
• Communicate guest requests to server immediately.
• Responsible for the overall cleanliness of the restaurant and service areas.
• Assist bussers as needed with clearing tables, especially with large parties and during peak periods.
• Provide guidance to guests including dining options and general attraction information.
• Perform general cleaning tasks to adhere to health and safety standards.
• Complete other duties as assigned by supervisor.

Requirements

• Must have a high school diploma.
• At least one year of experience working in the food and beverage industry as a busser or food runner.
• Must have the ability to skillfully carry three entrée plates at the same time for long distances up to 150 ft.
• Ability to retain and recite menu details.
• Understanding of the expo process in a fine dining restaurant.
• Excellent knowledge of food and beverage preparations, table settings, service standards, guest relations, and etiquette.
• Must be able to succeed in a fast-paced environment.
• Maintain personal hygiene and a well-groomed appearance.
• Ability to work independently or in a team setting during setup and execution of service.
• Willingness and drive to exceed guest expectations.
• Ability to effectively listen and take direction from supervisor.
• Ability to work under pressure while maintaining a smile.
• Ability to transport up to 50 lbs on a continuous basis.
• Ability to stand and walk for long periods of time.
• Must be able to read kitchen tickets and understand seat number, table numbers, and course breakdowns.
• Ability to work long hours and flexible shifts including mornings, nights, weekends, and holidays.