Food Runner

About the role

The Food Runner plays a vital role in delivering an exceptional dining experience by ensuring the timely and accurate delivery of food orders from the kitchen to guests. This position requires excellent communication skills, a keen eye for detail, and the ability to work efficiently in a fast-paced environment.

Responsibilities

• Deliver food orders from the kitchen to guests' tables quickly and accurately.
• Ensure the presentation and quality of food meet the restaurant's high standards.
• Communicate any special requests or modifications to the kitchen staff.
• Follow company policy in handling guest allergies/intolerances, ensuring guests receive "safe" meals.
• Provide courteous and professional service to guests.
• Answer basic questions about the menu and ingredients if needed.
• Address guest needs and requests promptly.
• Work closely with servers and kitchen staff to ensure timely service.
• Communicate any important information between the kitchen and serving staff.
• Assist in managing the flow of service during peak hours.
• Assist with pre-bussing tables to ensure a clean and organized dining area.
• Support the dining room attendants as needed to clear and reset tables.
• Help maintain cleanliness in the dining room and service areas.
• Assist servers with drink refills, bread service, and other guest needs.
• Restock service stations with necessary supplies.
• Perform side work duties as assigned by the manager.

Requirements

• Exude a high level of hospitality to guests – smile and have a great time!
• Previous experience in a bar or restaurant setting is preferred.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Physical stamina to lift heavy items (up to 50 lbs.) and stand for extended periods.
• Basic knowledge of restaurant terminology is a plus.