Food Prep Lead

Store location: 1330 Youngstown Warren Rd, Niles, Ohio 44446

Time Type: Full time

Shift Availability

Flexible (Days, Evenings, Overnights + Weekends)

Responsibilities

• Food Merchandising:
  • Comply with company guidelines for maximizing sales, profitability, and customer service by ensuring all grocery deliveries are accurate, stocked, attractively displayed, and priced correctly.
  • Complete build-to’s for ordering/purchasing merchandise.
  • Maintain inventory by checking in delivery, pricing items, stocking merchandise according to schematic.
  • Validate deliveries by verifying invoices; review discrepancies with Store Manager; deliver outdated merchandise to Store Manager to ensure accurate billing.
  • Prepare displays by assembling, dating, and price marking in-store displays.
  • Rotate food items and monitor quality and freshness to protect customers from illness.
  • Monitor and maintain food preparation area and display cases to attract and retain customers.
  • Assist in training new associates with an emphasis on excellent customer service.
  • Monitor and organize inventory to prevent stockouts.
  • Use and coach food service staff on suggestive selling techniques to maximize sales.
  • Make price changes in accordance with Company and/or brand guidelines; place advertising and pricing signage inside or outside the facility.
• Customer Satisfaction:
  • Provide prompt, excellent customer service in a courteous, friendly, and attentive manner.
  • Greet customers as they enter and thank them as they leave.
  • Resolve or assist in resolving routine customer concerns within established guidelines.
  • Report to work on time and follow the dress and appearance code.
  • Prepare and serve quality food and beverages to satisfy customer needs.
• Facility Condition:
  • Maintain a safe and clean work environment by complying with procedures, rules, and regulations.
  • Sweep, mop, or clean floors; dust and/or wash windows, counters, displays, store areas, and bathrooms.
  • Pick up and dispose of trash, litter, or debris.
  • Inspect store facilities and equipment for safety, cleanliness, and proper working order.
  • Clean, sanitize, and maintain food service equipment to protect customers from illness.
• Financial Controls:
  • Notify the Store Manager of any inventory or operating discrepancies.
  • Receive and sign vendor deliveries, verifying quality and quantity of product.
  • Follow Company and/or brand guidelines for product breakage or spoilage.
• Staffing Controls:
  • Supervise food prep employees in the absence of the Store Manager, including preparing and serving food.
  • Help coach and train new employees to carry out duties in accordance with Company and/or brand standards.
  • Monitor customer traffic and adjust staffing to decrease waiting time; may reschedule or reassign duties as needed.
  • Assist with counseling employees and provide feedback to improve performance.
• Internal/External Controls:
  • Follow and ensure food prep employees follow all government laws, health and safety codes, food brand inspection standards, and Company policies.
  • Seek guidance from the Store Manager on legal questions or obligations.
• Security Controls:
  • Assist the Store Manager in maintaining a safe environment for employees and customers and protecting Company assets.
  • Report all incidents (employee or customer injury, theft, property damage, improper sanitation, etc.) to the Store Manager.
  • Report any situation involving unsafe, unlawful, or unethical conduct.
• Administrative:
  • Attend job-related meetings (may require irregular hours).
  • Maintain intradepartmental workflow by fostering cooperation.
  • Comply with company policies and procedures.
  • Perform duties with minimal supervision and accomplish related results as needed.
  • Perform other duties as assigned by the Store Manager.
  • Ensure accurate timekeeping records for all employees.
  • May take inventory of supplies and equipment.

Requirements

• Minimum age of 18 years old.
• High school diploma or equivalent plus 6 months to 1 year of retail store or food service work experience, or an equivalent combination of education, training, and work experience.
• Knowledge of basic business and customer service principles, including planning, organizing, resource management, and leadership skills.
• Ability to communicate information and ideas clearly and understandably.
• Ability to handle unanticipated problems or events using standard procedures.
• Ability to work scheduled hours, including arriving on time.
• Ability to operate equipment such as hot or cold beverage dispensers, grills, ovens, fry stations, and other machines or tools.
• Ability to perform essential duties and physical functions as described.

Work Environment

• Perform approximately 95% of work indoors but may be required to clean parking lots, gas pumps, take out garbage, etc.
• Take out garbage during the day or early evening hours.
• Exposure to extreme cold temperatures while working in a walk-in cooler and/or freezer.
• Exposure to occasional noise.
• Work with minimum direction and periodic supervision.

Physical Requirements

• Ability to be exposed to cold or warm temperature extremes while working in a walk-in cooler, freezer, or outdoors.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (e.g., stocking inventory).
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (e.g., replenishing fountain syrups).
• Ability to grasp, reach, and manipulate objects with hands for an entire shift (requires eye-hand coordination).
• Ability to push/pull with arms up to a force of 20 pounds (e.g., using a hand-truck).
• Ability to reach overhead for objects.
• Ability to bend and twist at the waist.
• Ability to communicate orally.
• Ability to operate a cash register and/or computer keyboard.
• Ability to stoop, kneel, squat, bend, push, and pull.
• Ability to work alone.
• Ability to stand and/or walk for an entire shift.
• May require climbing a ladder to store and retrieve materials or place and remove signs.

Pay

Hiring range: $16.50 to $17.00 per hour