Food Prep Lead

Store location: 1330 Youngstown Warren Rd, Niles, Ohio 44446

Time Type: Full time

About the Role

This position involves a variety of duties focused on food merchandising, customer satisfaction, facility maintenance, financial and staffing controls, and adherence to internal and external regulations. The role requires flexibility in shift availability, including days, evenings, overnights, and weekends.

Responsibilities

• Food Merchandising:
  • Comply with company guidelines to maximize sales, profitability, and customer service by ensuring accurate, well-stocked, attractively displayed, and correctly priced grocery deliveries.
  • Complete build-to’s for ordering and purchasing merchandise.
  • Maintain inventory by checking in deliveries, pricing items, and stocking merchandise according to schematic.
  • Validate deliveries by verifying invoices and reviewing discrepancies with the Store Manager; handle outdated merchandise.
  • Prepare displays by assembling, dating, and price marking in-store displays.
  • Rotate food items and monitor quality and freshness to protect customers from illness.
  • Maintain and monitor food preparation areas and display cases to attract and retain customers.
  • Assist in training new associates with an emphasis on excellent customer service.
  • Monitor and organize inventory to prevent stockouts.
  • Use suggestive selling techniques to maximize sales.
  • Make price changes in accordance with company and/or brand guidelines; place advertising and pricing signage.
• Customer Satisfaction:
  • Provide prompt, excellent customer service in a courteous, friendly, and attentive manner.
  • Greet customers upon entry and thank them as they leave.
  • Resolve or assist in resolving routine customer concerns within established guidelines.
  • Report to work on time and follow the dress and appearance code.
  • Prepare and serve quality food and beverages to meet customer needs.
• Facility Condition:
  • Maintain a safe and clean work environment by complying with procedures, rules, and regulations.
  • Sweep, mop, or clean floors; dust and/or wash windows, counters, displays, store areas, and bathrooms.
  • Pick up and dispose of trash, litter, or debris.
  • Inspect store facilities and equipment for safety, cleanliness, and proper working order.
  • Clean, sanitize, and maintain food service equipment to protect customers from illness.
• Financial Controls:
  • Notify the Store Manager of any inventory or operating discrepancies.
  • Receive and sign vendor deliveries, verifying quality and quantity of product.
  • Follow company and/or brand guidelines for product breakage or spoilage.
• Staffing Controls:
  • Supervise food prep employees in the absence of the Store Manager.
  • Coach and train new employees to carry out duties in accordance with company standards.
  • Monitor customer traffic and adjust staffing or duties to decrease waiting time.
  • Assist with employee counseling and provide feedback to improve performance.
• Internal/External Controls:
  • Ensure compliance with all government laws, health and safety codes, food brand inspection standards, and company policies.
  • Seek guidance from the Store Manager on legal questions or obligations.
• Security Controls:
  • Assist the Store Manager in maintaining a safe environment for employees and customers and protecting company assets.
  • Report incidents such as injuries, theft, property damage, improper sanitation, or unsafe conduct to the Store Manager.
• Administrative:
  • Attend job-related meetings, which may require irregular hours.
  • Maintain intradepartmental workflow by fostering cooperation.
  • Comply with company policies and procedures.
  • Perform duties with minimal supervision and accomplish related tasks as needed.
  • Maintain accurate timekeeping records for all employees.
  • May take inventory of supplies and equipment.

Requirements

• Minimum age of 18 years old.
• High school diploma or equivalent plus 6 months to 1 year of retail store or food service work experience, or an equivalent combination of education, training, and work experience.
• Knowledge of basic business and customer service principles, including planning, organizing, resource management, and leadership skills.
• Ability to communicate information and ideas clearly and understandably.
• Ability to handle unanticipated problems or events using standard procedures.
• Ability to work scheduled hours, including arriving on time.
• Ability to operate equipment such as hot or cold beverage dispensers, grills, ovens, fry stations, and other machines or tools.

Work Environment

• Perform approximately 95% of work indoors but may be required to clean parking lots, gas pumps, take out garbage, etc.
• Exposure to extreme cold temperatures while working in walk-in coolers and/or freezers.
• Exposure to occasional noise.
• Work with minimum direction and periodic supervision.

Physical Requirements

• Ability to be exposed to cold or warm temperature extremes, including working in walk-in coolers, freezers, and outdoors.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (e.g., stocking inventory).
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (e.g., replenishing fountain syrups).
• Ability to grasp, reach, and manipulate objects with hands for an entire shift, requiring eye-hand coordination.
• Ability to push/pull with arms up to a force of 20 pounds (e.g., using a hand-truck).
• Ability to reach overhead for objects.
• Ability to bend and twist at the waist.
• Ability to communicate orally.
• Ability to operate a cash register and/or computer keyboard.
• Ability to stoop, kneel, squat, bend, push, and pull.
• Ability to work alone.
• Ability to stand and/or walk for an entire shift.
• May require climbing a ladder to store and retrieve materials or place and remove signs.

Pay

Hiring range: $16.50 to $17.00 per hour.