Food Prep Lead

Essential Duties

• Complies with company guidelines for maximizing sales, profitability and customer service by ensuring all grocery deliveries are accurate, stocked, attractively displayed and priced correctly.
• Completes build-to’s for ordering/purchasing merchandise.
• Maintains inventory by checking in delivery, pricing items, stocking merchandise according to schematic.
• Validates deliveries by verifying invoices; reviewing discrepancies with Store Manager; delivering outdated merchandise to Store Manager to ensure what the store is being charged verifies with what was delivered.
• Prepares displays by assembling, dating and price marking in-store displays.
• Rotates food items, monitors quality and freshness measures to protect our customers from illness.
• Maintains food preparation area and display cases to attract and retain customers.
• Aids in training new associates (with an emphasis on excellent customer service).
• Makes price changes in accordance with Company and/or brand guidelines; places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
• Provides prompt excellent customer service in a courteous, friendly and attentive manner.
• Greets customers as they enter the area and thanks customers as they leave.
• Resolves or assists to resolve routine customer concerns within established guidelines.
• Reports to work on time and follows the dress and appearance code.
• Serves quality food and beverage to satisfy the needs of the customer.
• Maintains safe and clean work environment by complying with procedures, rules and regulations.
• Sweeps and mops or cleans floors. Dusts and/or washes windows, counters, displays, store areas and bathrooms. Puts away trash, litter or debris.
• Inspects store facilities and equipment for safety, cleanliness, and proper working order.
• Cleans, sanitizes, and maintains food service equipment to protect our customers from illness.
• Notifies the Store Manager of any inventory or operating discrepancy.
• May receive and sign vendor deliveries and verify quality and quantity of product.
• Follows Company and/or brand guidelines for product breakage or spoilage.
• Supervises the activities of food prep employees engaged in preparing and serving food and other related duties in the absence of the Store Manager.
• Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.
• Makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.
• Assists with counseling of employees and provides feedback to help employees improve performance.
• Follows and ensures food prep employees follow all government laws, health and safety codes, food brand inspection standards, and the Company policies, procedures and standards that apply to the conduct of business.
• Seeks guidance from the Store Manager and/or appropriate management areas about legal questions or obligations.
• Assists the Store Manager in maintaining a safe environment for employees and customers and protecting Company assets such as information, cash, product, equipment and property.
• Reports all incidents (employee or customer injury, theft, property damage, improper sanitation or waste disposal, etc.) to the Store Manager.
• Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.

Job Requirements

• Minimum age of 18 years old.
• High school diploma or equivalent plus 6 months to 1 year of retail store or food service work experience or an equivalent combination of education, training and work experience.
• Knowledge of basic business and customer service principles including planning and organizing, resource management and leadership skills.
• Ability to communicate information and ideas in a clear and understandable manner.
• Ability to deal with customers, unanticipated problems or events using standard procedures.
• Ability to work as scheduled including arriving to work on time.
• Ability to accurately operate a variety of equipment that may include hot or cold or beverage dispensers, grills, ovens or fry stations and other machines or tools.
• Ability to perform essential duties and physical functions described below.
• Ability to work in the conditions described below.

Physical Requirements

• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels).
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
• Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.)
• Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck).
• Able to reach overhead for objects.
• Able to bend and twist at waist.
• Ability to communicate orally.
• Ability to operate a cash register and/or computer keyboard.
• Ability to stoop, kneel, squat, bend, push, and pull.
• Ability to work alone.
• Be exposed to occasional noise.
• May require climbing a ladder to store and retrieve materials or place and remove signs.

Job Description Acknowledgment

This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

1. In English
2. In Spanish