Food & Beverage Team Leader

About the role

The role of a Food & Beverage Team Leader can provide you with the skills and experience of:

• Guest service fundamentals and experience building a guest-first and freshness culture on your team
• Food & Beverage business fundamentals, including department sales trends, freshness, food safety and quality, inventory management, item reliability, guest shopping patterns and pricing and promotions strategies
• Planning department(s) daily/weekly workload to support Food & Beverage priorities and deliver sales goals
• Leading a team of hourly team members, including skills in interviewing, training, coaching, evaluating, retaining and developing talent.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
• Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including merchandising, pricing, changes to salesfloor merchandise displays, sampling and promotions.
• Lead a guest-focused, efficient Food & Beverage team that strives to deliver the Food & Beverage standards by completing the Food & Beverage Daily Standards walk
• Assess backroom and sales floor areas of Food & Beverage and Food Service on a daily basis by walking the Target Food & Beverage Standards. Prioritize your business needs and identify workload tasks for the team; review reporting to identify business trends for follow-up.
• Establish clear goals and expectations and hold team members accountable to those expectations.
• Be a partner to the store leadership team through communication and collaboration to influence current sales performance and workload deliverables, leverage check-in and check-outs as daily connection points.
• Maintain a fresh, full and food safe area during all operating hours leveraging strong inventory management, area routines and Food Safety policies and procedures.
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Validate and follow-up on team members’ progress against their assigned prioritized workload tasks, production area routines, and application of best practices.
• Lead and demonstrate a culture of executing all best practices; help close skill gaps through development, coaching, training, and team interactions.
• Lead team huddles to communicate focuses and trends, leveraging store reporting and HQ communications.
• Develop and maintain partnerships with vendors to ensure clear expectations are established, brand standards (such as delivery and merchandising) are being met and areas are reliably in-stock. Ensure product is available for guests by placing store-initiated orders according to best practices (where applicable).
• Remain up-to-date on relevant trends and products to educate team members.
• Support your leader in the hiring and onboarding process of new team members. Participate in team hiring and onboarding processes.
• Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local laws
• Support Become a subject matter expert in federal, state and local adult beverage laws as they apply to your business and protect the store’s liquor license (if applicable).
• Lead your team to uphold and maintain all Starbucks and Pizza Hut Brand Standards and foster a productive partnership with your Starbucks district manager, following up on key takeaways from their time in your store (if applicable).
• In addition to Food Safety Manager Certification, complete all Starbucks and/or Pizza Hut training requirements or certifications (if applicable).
• Foster a productive relationship with your Starbucks district manager DM (if applicable), attend required in-store planning and business meetings and follow-up on key takeaways from their time in your store.
• Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Model the execution of physical security processes in order to enhance the instore security culture.
• Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• As a key carrier, follow all safe and secure training and processes.
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
• Address all store emergency and compliance requirements

Qualifications

• Must be at least 18 years old or older
• High school diploma or equivalent
• Previous retail and/or food experience preferred, but not required
• Strong interest and knowledge of the Food & Beverage business
• Lead and hold others accountable
• Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills

Benefits

We are proud to provide benefits that support you, your family and your future.

Health and well-being

Financial well-being

Paid time off

Education assistance

Market-leading pay

Team Target discount

Creating a culture of joy

We bring out the best in each other every day.

Inclusivity

We value diverse voices and approaches. We act with authenticity and respect. We create equitable experiences for all.

Connection

We build trusted relationships. We collaborate across business functions. We recognize and celebrate progress.

Drive

We do what is right for Target, our team and guests. We deliver results that matter. We continually learn by valuing 100%.