Food & Beverage Support Staff

Join our team at the Portland Regency Hotel & Spa in a dynamic Food & Beverage Support role, rotating between food runner, busser, and host duties.

Schedule

• Full-time (minimum 30 hours per week), typically 3 runner shifts and 3 host shifts per week.
• Current need: Monday–Friday, with shifts ranging from:
  • Runner: 7:00 AM – 3:00 PM and/or 3:00 PM – 11:00 PM
  • Host: 11:00 AM – 7:00 PM
• Weekend and holiday availability required.

Benefits

• Full-Time benefits: Medical, Dental, Life, Holidays, and PTO.
• Part-Time benefits: Sick Time.
• All employees receive:
  • HHA Discounts
  • Uniform
  • Parking
  • Employee Meal
  • 401k plan with a match after one year

Responsibilities

• Deliver food promptly and accurately to F&B outlets and guest rooms.
• Answer and process room service phone orders accurately and efficiently.
• Prepare trays and carts for room service delivery, ensuring all necessary utensils and accompaniments are included.
• Inspect food and beverage items to ensure they meet quality and presentation standards prior to delivery.
• Retrieve room service trays and carts in a timely manner.
• Deliver VIP amenities and special orders as assigned.
• Maintain knowledge of daily specials and menu offerings.
• Assist with resetting tables and seating guests as needed.
• Clear dirty dishes and glassware from wait stations and dining areas.
• Stock and replenish wait stations, salad dressings, bread stations, and room service supplies as needed.
• Maintain cleanliness of kitchen, room service areas, carts, and all workspaces; complete end-of-shift cleaning duties.
• Communicate effectively with hosts, servers, bartenders, and kitchen staff to ensure smooth service operations.
• Support dining room operations as needed to ensure efficient guest service.

Requirements

• Friendly, professional demeanor and passion for hospitality.
• Strong communication and multitasking skills.
• Ability to stand for extended periods and lift up to 25 lbs.
• Team-oriented attitude and willingness to help wherever needed.
• Previous restaurant or hospitality experience preferred, but we’re happy to train the right person.
• Ability to communicate clearly and professionally with guests and team members.
• Able to read and interpret documents such as safety rules, policies, and procedures.
• Comfortable writing basic reports or messages and speaking confidently with customers or colleagues.
• Must be reliable, punctual, and able to work flexible morning shifts, including weekends.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent talking, hearing, and use of hands and arms; occasional climbing or balancing.
• Ability to lift or move up to 25 lbs as needed.
• Must be able to adjust focus and have close and distance vision.

Work Environment

• May be exposed to wet or humid conditions, heat, and kitchen equipment.
• Moderate noise levels typical of a restaurant environment.
• Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Why You’ll Love It Here

• Work in a beautiful, historic hotel surrounded by Portland’s vibrant Old Port.
• Join a supportive, passionate hospitality team.
• Enjoy employee perks and growth opportunities.