Food & Beverage Supervisor | Full-Time

Purpose

To maintain the highest standards possible for the guest by ensuring quick, efficient, and professional service to ensure satisfaction.

Essential Functions

• Must be able to convey information and ideas clearly
• Must work well in stressful, high-pressure situations
• Must be effective in handling problems in workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Responsible for assigned shift, assisting in overall management
• Supervise and coordinate assigned shifts
• Assist in overall supervision of the department as outlined in manager's job description
• Check staff punctuality
• Complete environmental checklist for dining room
• Order daily supplies
• Hold pre-meal meetings
• Follow up on established training steps
• Handle guest comments and complaints
• Ensure guest satisfaction
• Communicate with guests and receive feedback
• Observe, teach, and correct staff's service
• Monitor each guest's experience
• Must be able work with and understand financial information and data and basic arithmetic functions
• Must lead by example, remain professional in all situations
• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing proper uniform and name tag when working
• Comply at all times with Omni standards and regulations to encourage safe and efficient hotel operations
• To be thoroughly acquainted with all technical equipment to fully utilize its capabilities and extend efficient service to hotel guests
• Assist with monthly inventory
• Maintain a cash bank
• Verifying guest room numbers for room charges
• Interact with other departments to ensure guest needs are satisfied
• Adhere to proper food handling procedures
• Proper knowledge of equipment use and safety procedures
• Do not leave merchandise unsecured

Equipment Used

• Coffee maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware, queen-mary cart, telephone, pen/pencil, photo-copying machine
• Walk-in refrigerator, Room Service tables, hot boxes
• General office equipment such as computer, fax machine, copy machine, printer, telephones, hole punch, paper cutter, scissors, pen, pencil, paper, etc.
• Computer programs such as Word, Excel, Power Point, etc.
• Corporate software programs such as Kronos WFC, Open Table, Synergy, and Epitome

Working Environment

• Interior of hotel, in the restaurant, kitchen and guestroom
• Exposure to extreme temperatures
• Exposure to Food and Beverage hazardous cleaning chemicals
• Exposure to food items and beverages
• Must be flexible with schedules including weekends and holidays
• Able to communicate effectively with guests and other associates

Required Skills

• Minimum 1 year supervisor experience

Physical Requirements

• Able to lift up to 20 pounds
• Able to be on your feet for up to eight hours