Food and Beverage Supervisor - Full Time

About the role

We are seeking a talented and dedicated Food and Beverage (F&B) Supervisor to join our team at the Santa Barbara Zoo. You will work with like-minded individuals who are committed to delivering top-notch service, collaborating and inspiring each other to achieve excellence in every aspect of our F&B operation, serving up smiles and fast food culinary satisfaction.

Schedule

• Full Time, Regular, Hourly, Non-Exempt
• Wednesday thru Sunday, 1:00 pm to 9:30 pm
• Position requires flexibility in schedule for special events and business needs
• Nights, weekends and holidays are a MUST

Compensation

$26.20 per hour

Summary

Under general direction of Food and Beverage Manager, the Food and Beverage Supervisor facilitates a positive guest experience by providing fast quality service and enjoyable food to guests and employees of the Santa Barbara Zoo. Responsible for the preparation and replenishment of all items needed for the Restaurant, Café, and Carts.

Essential duties

• Oversees Food and Beverage operations to ensure food prepared and served to customers is of high quality and served quickly
• Supervises PT Cook, PT F&B Guest Ambassadors and PT Prep Technician
• Coordinates food preparation for special and private zoo activities and events
• Assists with all aspects of catering requests
• Receives written and oral instructions concerning types and quantity of food to be prepared
• Instructs cooks, and other food prep workers in preparation, cooking, garnishing, or presentation and plating of food
• Weighs and measures ingredients according to recipe or personal judgment, using various kitchen utensils and equipment
• Determines food portions
• Prepares hot food items when ordered according to recipes or personal judgment and experience
• Regulates temperature of oven, griddle, fryer, freezers, walk-in refrigerator, and other refrigeration units
• Inspects food preparation and serving areas to ensure observance of safe, sanitary food-handling practices
• Cleans and maintains work areas, equipment, and utensils
• Works with many different types of food preparation equipment including, slicer, griddle, fryer, conventional oven and microwave
• Maintains a high standard of food preparation according to the Health Department Regulations
• Cleans and organizes the storeroom, freezers and walk-in refrigerators
• Inspects supplies, equipment and work areas to ensure efficient service and conformance to standards
• Collaborates with Food and Beverage Manager in ordering and marinating the correct stock pars
• Resolves customer complaints and answers questions regarding Food and Beverage Programs, maintaining composure and keeping emotions in check in all situations
• Assign duties, responsibilities and work stations to employees in accordance with work requirements
• Supervise and participate in kitchen and eating area cleaning activities
• Participates in staff selection process and interviews of candidates with the Manager of Food and Beverage as needed
• Collaborates in coaching team members to meet goals
• Adheres to the Zoo's policies and procedures as outlined in the Employee Policy Manual
• Applies and Exemplifies "green" (sustainable) practices whenever possible
• Attends monthly all-employee meetings

Secondary duties

• Cross-trains within department to learn and fill other positions when required
• Other duties as required or assigned

Guest relations

• Greets every guest with a smile
• Thanks guests for supporting/visiting the Zoo
• Answers phone calls, voice mails, and e-mails promptly
• Ensures the Zoo's presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, reporting unsafe or unsightly conditions
• Associates with guests to assist and share information
• Responds to all guest inquiries, complaints, and comments according to Zoo guest relations procedures
• Maintains a clean neat appearance and adheres to the Zoo's uniform dress code
• Takes responsibility to stay informed about happenings at the Zoo, such as reading employee communications and attending meetings
• Reflects the qualities outlined in the Guest Relations Statement and the Employee Pledge

Requirements

• Minimum 18 years of age
• Cooking experience preferred
• Supervisory experience preferred
• Valid CA Driver's License with good driving record is desirable
• Valid California Food Handler's Certificate

Skills and abilities

• Ability to plan, assign and supervise the work of staff effectively
• Ability to interact with guests in English
• Ability to remember information such as words, numbers, pictures, and procedures
• Ability to read and understand information and ideas presented in writing
• Ability to see details at close range (within a few feet of the observer)
• Ability to add, subtract, multiply, or divide quickly and correctly
• Attention to details, speed and accuracy, with prioritization, organizational and follow up abilities
• Effective oral and written communication skills
• Ability to talk to others to convey information effectively
• Active Listening skills: ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Critical Thinking skills: ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems
• Ability to remain calm and composed in times of emergency and stress, and to make sound decisions quickly
• Must have excellent time management, organizational and interpersonal skills
• Ability to monitor and assess performance of self and others, or organization to make improvements or take corrective action
• Ability to teach others how to do something
• Ability to energize, motivate and support staff with open communication, trust, respect and a collaborative approach at all times
• Ability to bring others together and try to reconcile differences
• Ability to problem solve: identify problems, review related information to develop and evaluate options and recommend or implement solutions
• Ability to develop productive and friendly relationships at work
• Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and our guest
• Knowledge of health department food preparation regulations
• Ability to exercise safe work habits
• Ability to wear common protective or safety equipment
• Ability to perform routine maintenance on equipment and determining when and what kind of maintenance is needed
• Ability to work with minimal supervision effectively and successfully
• Accurate cash handling such as making change and counting banks
• Experience working with a POS system a plus
• Availability and ability to work weekends, holidays and some evening for events

Physical demands & work environment

• Requires the ability to access all areas of the facility
• Requires the ability to negotiate the zoo work environment including behind-the-scenes, lawns, gravel, and hilltop
• Requires ability to work successfully in shared open space kitchen environment, with various lighting, various temperatures, various sounds/noise levels, and constant interruptions
• Must be able to lift cases in excess of 50 pounds from the ground up to waist high
• Must be able to stand/walk during entire shift (6-8 hours on average)
• Ability to perform physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
• Ability to exert a negligible amount of force frequently or constantly push, pull or otherwise move objects
• Ability to make fast, simple, repeated movements of the fingers, hands, and wrists
• Ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects
• Ability to work effectively in a fast paced work environment during peak times
• Exposure to sharp objects and hot surfaces
• Involves working out-of-doors in all weather conditions
• Supportive and open employment culture

Tools used

• Protective/Safety Kitchen Equipment (gloves, hair nets, etc.)
• POS and Cash Registers
• Desktop computer or laptop
• Staff scheduling software
• Slicer
• Griddle
• Fryer
• Microwave and conventional ovens
• Can opener
• Chef's knife
• Serrated knife
• Panini Press
• Dish machine
• Box cutter
• Standard kitchen utensils and equipment
• Carts