Food & Beverage Supervisor
Marcus Hotels & Resorts · Madison, WI · 3 wk ago
On-siteManagement$19–$21/hrFull-time
Description
Lead Service Excellence in a Dynamic Hospitality Environment
Are you a hospitality professional who thrives in a fast-paced food and beverage environment and enjoys leading teams to deliver exceptional guest experiences? Join our team, where your leadership, attention to detail, and passion for service will help ensure smooth operations across all dining outlets.
What Will You Be Doing?
- Assisting in the supervision, training, and scheduling of restaurant staff including servers, hosts, bussers, and support team members.
- Leading and participating in pre-shift meetings to communicate service expectations, menu updates, and operational priorities.
- Maintaining a visible presence on the floor to monitor service quality and engage with guests to ensure satisfaction.
- Ensuring all food and beverage outlets meet cleanliness, sanitation, and safety standards at all times.
- Maintaining and reconciling the house bank while ensuring proper cash handling procedures.
- Supporting administrative tasks such as payroll tracking, shift reporting, email communication, and daily operational documentation.
- Promoting a positive team environment through leadership, motivation, and adherence to company policies and procedures.
- Performing additional duties as assigned by the Director of Food & Beverage or senior leadership.
What Will You Bring to the Role?
- Prior experience in Food & Beverage operations, preferably in a supervisory or leadership role.
- Strong knowledge of food preparation, beverage service, and restaurant operations.
- Excellent communication skills with the ability to interact effectively with guests and team members.
- Strong problem-solving abilities and the ability to handle high-pressure situations with professionalism.
- Solid organizational and time management skills with attention to detail.
- The ability to stand and move for extended periods across restaurant, bar, banquet, and kitchen areas.
- A high school diploma or equivalent; additional education in hospitality is a plus.
- A commitment to maintaining a professional appearance, demeanor, and work ethic.
About Us
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.