Food & Beverage Supervisor

Overview

The Restaurant Supervisor ensures proper training and supervision of all restaurant staff, maintaining prompt and courteous service in compliance with Omni Food and Beverage standards.

Responsibilities

• Maintain regular attendance in compliance with Omni standards.
• Maintain high standards of personal appearance and grooming.
• Monitor dining rooms for seating availability, service, safety, cleanliness, and well-being of restaurant guests.
• Maintain full familiarity with menus and knowledge of beverage offerings.
• Ensure all staff completes side work checklists for dining room.
• Spot check liquor pars and order daily supplies.
• Monitor food and liquor requisitions and food waste.
• Check bar controls, shot glass use, red lining, and bottles totally empty daily.
• Hold pre-shift meetings and ensure department training requirements are met monthly.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure member and guest satisfaction.
• Communicate with guests and receive feedback.
• Stay on the floor during peak hours.
• Observe, teach, and correct staff’s service in a professional manner.
• Examine food preparation and beverage presentation.
• Aid manager in scheduling and forecasting both weekly and monthly.
• Participate in interviewing/recruiting as needed.
• Aid in monthly MOS audits.
• Prepare maintenance requests and follow-up.
• Maintain knowledge of the resort property and events.
• Participate in department meetings and other required company training.
• Perform any other duties as assigned by the restaurant management.

Qualifications

• 1 year of experience in Food and Beverage supervision or management role preferred.
• Must have and maintain FL food certifications.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone.
• Must be able to work in a fast-paced environment and multi-task.
• Prior serving and cash handling experience preferred.
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Must have the ability to manage deadlines.
• Understanding of Food and Beverage financials including cost and par controls is preferred.
• Strong attention to detail and strong customer service skills.
• Knowledge of emergency procedures and ability to prevent accidents.

Benefits

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is The Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.