Food & Beverage Operations Manager

Job Number: 26097400 | Food and Beverage & Culinary | Full Time | On-site at 20301 Oakwood Blvd, Dearborn, Michigan, 48124

About the Role

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations to ensure quality, standards, and customer expectations are met. Maintains the operating budget and ensures legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work.

Responsibilities

• Assists in ordering Food and Beverage (F&B) supplies, cleaning supplies, and uniforms.
• Supervises daily F&B shift operations and compliance with policies, standards, and procedures.
• Supports and supervises an effective monthly self-inspection program.
• Operates all department equipment as necessary and reports malfunctions.
• Manages staffing levels to meet guest service, operational needs, and financial objectives.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Understands employee positions to perform duties in their absence.
• Develops goals and plans to prioritize, organize, and accomplish work.
• Monitors and maintains employee productivity levels.
• Ensures team members understand and embody the brand’s specific philosophy.
• Maintains the operating budget and ensures compliance with legal obligations.
• Assists supervisors in understanding and exceeding team members' evolving needs and expectations.
• Celebrates both successes and failures to foster learning and growth.
• Communicates areas needing attention to staff and follows up to ensure understanding.
• Coordinates cleaning programs in all F&B areas, identifies trends, and recommends improvements.
• Establishes and maintains open, collaborative relationships with employees.
• Creates an environment emphasizing motivation, empowerment, teamwork, and passion for service.
• Follows property-specific second effort and recovery plans.
• Demonstrates knowledge of the brand’s service culture.
• Provides exceptional customer service to enhance satisfaction and retention.
• Improves service by understanding guest needs and providing guidance and coaching.
• Serves as a role model for appropriate behaviors.
• Takes proactive approaches to address guest concerns.
• Sets a positive example for guest relations.
• Reviews comment cards and guest satisfaction results with employees.
• Responds in a timely manner to customer service requests.
• Provides information to supervisors and co-workers via telephone, written form, email, or in person.
• Provides guidance and direction to subordinates, including setting performance standards.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Performs hourly job functions if necessary.
• Extends professionalism and courtesy to team members at all times.
• Comprehends budgets, operating statements, and payroll progress reports.
• Performs other duties as assigned to meet business needs.

Requirements

• High school diploma or GED; 4 years of experience in food and beverage, culinary, or related professional area.
• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in food and beverage, culinary, or related professional area.

Pay

$62,000–$75,000 annually | Bonus eligible

About the Company

The Autograph Collection is a growing portfolio of four- and five-star independent hotels, each offering unique and memorable experiences. Hotels are selected for their quality, originality, bold character, and ability to provide distinctive experiences tailored to individual travelers. The brand attracts "The Individualist," who uses travel as an opportunity to enhance their personal narrative. Joining Autograph Collection means becoming part of Marriott International’s global team, where diversity, talent, and experiences are valued and celebrated.