Food & Beverage Manager/Executive Chef | Hilton Garden Inn, Phoenix Downtown

Responsibilities

• Lead the food & beverage staff to ensure the department operates efficiently and business goals are achieved.
• Create menu's and food and beverage offerings that deliver great appeal and can be delivered with a consistent look and taste by the kitchen staff.
• Attend appropriate meetings and communicate effectively with all responsible staff to ensure guest and employee needs are met.
• Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner.
• Resolve guest complaints in a courteous and friendly manner, focusing on service recovery when applicable.
• Work side by side with staff to train and model appropriate guest service standards.
• Interview, hire and develop associates.
• Evaluate staff performance and coach team members to ensure standards are met.
• Motivate team by setting goals, providing ongoing feedback, and rewarding/recognizing associates.
• Deliver discipline/corrective action and make termination decisions.
• Train all associates and ensure training records are maintained.
• Analyze quality issues, identify training needs, and ensure implementation to improve results.
• Utilize available resources and adhere to CSM's training policies.
• Achieve business revenue goals by developing and implementing service programs.
• Build and maintain client relationships to drive repeat business/customer referrals.
• Use expertise to develop and implement changes to food and beverage operations based on sales and guest comments.
• Manage expenses to maximize hotel profitability.
• Effectively manage labor through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget.
• Follow CSM procurement guidelines and apply good business judgment.
• Manage and maintain company assets to stay within budget guidelines.
• Conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards per CSM, brand, local, state and federal regulations.
• Ensure a clean and safe work environment, and follow all CSM’s procedures for guest/employee incidents.
• Responsible for effective self/workload management.
• Demonstrate clear written and verbal communication skills.
• Promote collaboration and a positive, professional work environment.
• Attend all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
• Adhere to all CSM Standard Operating Procedures.

Requirements

• 3+ years of progressive food and beverage experience required, with a minimum of one year supervisory/management experience.
• Must have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
• Must be able to manage multiple priorities in a fast-paced environment.

Competencies/Skills Required

• High school diploma or GED required.
• College degree or equivalent experience preferred.
• Serve Safe, TIPS or CARE beverage service certification or the ability to obtain certification is required.

Physical Requirements

• Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift.
• Ability to lift, transport, and connect a keg weighing up to 150 pounds an occasional basis with assistance.
• Ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift.

Benefits

This position offers full benefits and salary dependent on experience.