Food & Beverage Manager| Hilton Garden Inn, Phoenix Downtown

About the role

Lead all food and beverage operations, driving guest satisfaction, financial performance, and team development while ensuring Hilton brand standards.

Responsibilities

• Recruit, interview, hire, onboard, train, coach, and develop restaurant, bar, banquet, and outlet team members.
• Conduct performance reviews, corrective action, recognition, and succession planning.
• Prepare labor schedules based on occupancy forecasts while controlling overtime.
• Lead daily pre-shift meetings and communicate Hilton service standards and daily priorities.
• Direct all front-of-house food and beverage operations including breakfast, dinner, lounge, catering, banquets, room service (where applicable), and special events.
• Ensure compliance with Hilton Garden Inn brand standards.
• Coordinate with Executive Chef, Front Office, Sales, Housekeeping, and Engineering to execute events and guest requests.
• Manage annual operating budget and monthly forecasts.
• Monitor revenue, labor, beverage cost, inventory variance, payroll, and productivity.
• Analyze P&L statements and implement cost-saving initiatives while maintaining guest satisfaction.
• Resolve guest concerns using Hilton service recovery practices.
• Monitor guest satisfaction scores and implement improvement plans.
• Ensure health department compliance, responsible alcohol service, sanitation, and workplace safety.
• Work with Executive Chef to ensure MOD coverage at all times.

Requirements

• 3+ years of progressive food and beverage experience required, with a minimum of one year supervisory/management experience.
• High school diploma or GED required; college degree or equivalent experience preferred.
• Serve Safe, TIPS, or CARE beverage service certification or the ability to obtain certification is required.

Skills

• Ability to communicate well with all levels within and outside the organization, and problem-solve with employees and guests.
• Ability to manage multiple priorities in a fast-paced environment.

Physical Requirements

• Ability to lift, push, and pull up to 50 pounds on a regular basis throughout shift.
• Ability to lift, transport, and connect a keg weighing up to 150 pounds on an occasional basis with assistance.
• Ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift.

Preferred Qualifications

• 2+ years of supervisory/management experience in a hotel setting of similar brand or distinction.
• Experience with a venue of similar size, volume, and reputation for focusing on guest satisfaction.

Benefits

This position offers full benefits.

Pay

Salary dependent on experience.