Food & Beverage Manager | Courtyard Woburn

About the role

Leads the food & beverage staff to ensure the department operates efficiently and business goals are achieved. This position is accountable for guest satisfaction, revenue goals, expense management, labor management, compliance with all regulations and brand standards, and the development of a high-performing team.

Responsibilities

• Attend appropriate meetings and communicate effectively with all responsible staff to ensure guest and employee needs are met.
• Ensure food and beverage service standards are met and guest needs are responded to in a timely manner.
• Resolve guest complaints in a courteous and friendly manner, focusing on service recovery when applicable.
• Work side by side with staff to train and model appropriate guest service standards.
• Interview, hire, and develop associates.
• Evaluate staff performance and coach to ensure standards are met.
• Motivate the team by setting goals, providing ongoing feedback, and rewarding/recognizing associates.
• Deliver discipline/corrective action and make termination decisions.
• Train all associates and ensure training records are maintained.
• Analyze quality issues, identify training needs, and ensure implementation to improve results.
• Utilize available resources and adhere to CSM's training policies.
• Ensure all company, brand, and department-specific training requirements are met.
• Achieve business revenue goals by developing and implementing service programs.
• Build and maintain client relationships to drive repeat business and customer referrals.
• Develop and implement changes to food and beverage operations based on sales and guest comments.
• Manage expenses to maximize hotel profitability.
• Manage labor effectively through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget.
• Follow CSM procurement guidelines and apply good business judgment.
• Manage and maintain company assets to stay within budget guidelines.
• Conduct routine inspections of food and beverage operations to maintain quality food, beverage, and kitchen/restaurant standards per CSM, brand, local, state, and federal regulations.
• Ensure a clean and safe work environment and follow all CSM procedures for guest/employee incidents.
• Manage self and workload effectively.
• Demonstrate clear written and verbal communication skills.
• Promote collaboration and a positive, professional work environment.
• Attend all daily, weekly, and/or monthly department/hotel meetings to ensure proper communication and planning.
• Adhere to all CSM Standard Operating Procedures.

Requirements

• 3+ years of progressive food and beverage experience, with a minimum of one year supervisory/management experience.
• Ability to communicate well with all levels within and outside the organization, and to problem-solve with employees and guests.
• Ability to manage multiple priorities in a fast-paced environment.
• High school diploma or GED required.
• College degree or equivalent experience required.
• Serve Safe, TIPS, or CARE beverage service certification (or the ability to obtain certification) required.

Physical Requirements

• Ability to lift, push, and pull up to 50 pounds on a regular basis throughout the shift.
• Ability to lift, transport, and connect a keg weighing up to 150 pounds on an occasional basis with assistance.
• Ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift.

Preferred Qualifications

• 2+ years of supervisory/management experience in a hotel setting of similar brand or distinction.
• Experience with a venue of similar size, volume, and reputation for focus on guest satisfaction.