Food and Beverage Supervisor

About the Role

Assist the AM Dining Room Manager in training, executing, and maintaining an excellent guest service experience. The AM Lead Server will help lead by example and work with the AM Dining Manager to continue elevating the breakfast and lunch experience.

Responsibilities

• In the absence of the AM Dining Manager, assume responsibility for day-to-day operations of the restaurant and satellite dining locations, including staff management, procurement, inventory allocation, and customer service.
• Manage tables and ticket times, communicating adjustments with the kitchen and service staff (Expo).
• Set an example and enforce rules and standards.
• Execute and manage effective time management of the AM service team, ensuring efficient operation.
• Train staff on table/seat/station numbers, room capacity, hours of operation, and proper table set-up.
• Ensure each party is welcomed and bid farewell upon departure.
• Train staff on product knowledge (food/wine) and proper steps of service.
• Maintain knowledge of correct maintenance and use of equipment, using it only as intended.
• Comply with departmental policies and service procedures.
• Manage and complete opening side duties for specific services.
• Organize assigned station and ensure readiness before guest arrival.
• Review daily specials and maintain awareness of 86’d items, communicating with line staff.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service area.
• Guide assigned assistant server, bus person, and food runner to ensure optimum guest service.
• Complete closing duties as expected.

Qualifications

• Prior experience in a supervisory role, preferably in a restaurant, with involvement in training, leadership, and accountability.
• Strong knowledge of wines, spirits, and beers.
• Good product knowledge, including preparation and cooking techniques.

Skills

• Flexible schedule and willingness to assist in any aspect of service.
• Attention to detail.
• Clear communication.
• Understanding of expected steps of service.
• Ability to meet physical demands of a restaurant role.
• Ability to remain calm under pressure.
• Solution-oriented mindset.

Location: Philipsburg, MT 59858, USA