Food and Beverage Supervisor

The Lofton Hotel, the first Tapestry Collection property in Minnesota, offers a dynamic and rewarding career where you’ll work alongside dedicated hospitality professionals committed to delivering exceptional guest experiences in downtown Minneapolis’ vibrant entertainment district.

About the role

As Restaurant Supervisor, you will partner with the Food & Beverage Manager to lead Mezzo Mezzo operations, ensuring seamless service and exceptional guest experiences in an upscale, modern hotel environment.

Responsibilities

• Organize and conduct pre-shift meetings communicating pertinent information to staff, such as house count and menu changes.
• Schedule and direct staff in their work assignments.
• Interact positively with customers, promoting hotel facilities and services.
• Resolve problems to the satisfaction of involved parties.
• Establish and maintain effective associate relations.
• Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
• Verify temperature, judge appearance and taste of products, and check preparation methods to determine quality; provide guidance toward improvement and make necessary adjustments for consistency.
• Maintain house bank and utilize POS computer to accurately charge customers and generate revenue reports.
• Input and retrieve data and change computer procedures using complex series of key punches to program the system.
• Implement and maintain housekeeping, sanitation, and cleanliness standards in all areas.
• Maintain a high level of professional appearance, demeanor, ethics, and self-image for yourself and subordinates.
• Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.

Requirements

• Knowledge of Food & Beverage operations and preparation techniques.
• Knowledge of Beverage operations and understanding of wine varieties, labels, and vintages.
• Mathematical abilities to determine and track inventory, controls, revenue production, and other hotel financial statements.
• Ability to work entire shift standing and moving about in restaurants and kitchen areas.
• Ability to read, write, and communicate effectively in English to understand internal documents, reports, and interact with guests and employees.
• Ability to effectively deal with internal and external customers, some requiring high levels of patience, tact, and diplomacy.
• High school diploma required.
• One year of previous Food & Beverage and supervisory experience; fine dining/steakhouse atmosphere preferred.
• Additional language ability preferred.
• Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and POS systems helpful.

Benefits

• A free, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• “Two for one” movie theatre coupons at Marcus Theatres.
• Opportunity to grow your career and transfer between properties.
• Paid time off.
• Medical, dental, and vision insurance; company-paid life insurance; and an employee assistance program.
• 401k with employer match.
• Early wage access.

Pay

$24.00–$26.00 per hour.

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a 60-year history of operational and service excellence. The company is known for its “People Pleasing People” philosophy and portfolio of 16 unique U.S.-based hotels and resorts.