Food and Beverage Supervisor

About the role

The Food & Beverage Supervisor is the frontline service leader of the Food & Beverage Division, serving as the direct link between the F&B management team and the guest-facing service associates. This role is the daily standard-bearer of ultra-luxury hospitality on the floor — present during every service period, leading by example, coaching in real time, and ensuring that every guest interaction reflects the flawless, anticipatory, and deeply personalized service for which Forbes Five-Star and LQA-certified properties are celebrated worldwide.

Responsibilities

• Supervise, direct, and motivate all F&B service associates (servers, food runners, bussers, bartenders, bar backs, host/hostess staff) during assigned service periods to ensure consistent delivery of Forbes Five-Star and LQA service standards.
• Conduct daily pre-shift briefings with the service team: communicate VIP arrivals, cover counts, daily specials and 86'd items, allergy and dietary alerts, wine and cocktail features, and service focus priorities.
• Maintain a continuous, visible, and engaged floor presence throughout every service period; conduct table visits to personally check guest satisfaction and identify opportunities to exceed expectations.
• Monitor the pace and choreography of service: ensure courses are sequenced appropriately, plates are expedited and cleared in a timely, synchronized manner, and no guest is left waiting or wondering.
• Oversee the complete inspection of all outlet areas prior to each service period: table settings (correct linen, glassware, cutlery, centerpieces), ambient lighting and music, menus clean and current, side stations stocked, and all associates in proper uniform and grooming standards.
• Ensure correct table assignments and floor plans are executed; assist the host team in managing reservations flow, waitlists, and seating to maximize covers while preserving the unhurried, spacious experience expected by luxury guests.
• Act as the primary management contact on the floor during assigned shifts; escalate complex guest situations or operational challenges to the F&B Manager or Manager-on-Duty promptly and professionally.
• Champion Forbes Five-Star standards at every guest touchpoint: ensure guests are acknowledged and warmly greeted within established timeframes; use the guest's name whenever possible; demonstrate genuine knowledge and enthusiasm about all menu offerings.
• Uphold LQA criteria throughout the dining experience: proactively acknowledge dietary restrictions and allergies at the point of ordering; confirm communication to the kitchen; follow up with the guest during the meal.
• Ensure beverage service meets Forbes standards at all times: refills offered or provided within one minute of an empty glass; wine opened and poured tableside with precision and grace; correct glassware employed for every beverage type.
• Monitor the quality and presentation of all food and beverage items leaving the kitchen and bar; return any item that does not meet the property's standards of preparation, temperature, or presentation before it reaches the guest.
• Demonstrate thorough knowledge of all menu items — ingredients, preparation methods, allergens, wine and food pairings, and signature cocktail profiles — and ensure the entire service team maintains the same level of expertise.
• Execute Forbes-standard service recovery when guest concerns arise: acknowledge immediately, empathize sincerely, resolve swiftly, and follow up to ensure full satisfaction; log all service recovery incidents per departmental SOP.
• Build and sustain genuine relationships with returning guests; actively reference and update guest preference profiles in the PMS to enable personalized, anticipatory service on every visit.
• Recognize and honor special occasions (birthdays, anniversaries, honeymoons, milestone celebrations) with thoughtful, brand-appropriate acknowledgment; coordinate with the culinary and pastry team on complimentary amenities when appropriate.
• Identify and proactively address the unstated needs of guests — refilling a water glass before it empties, adjusting the pace of a business meal, suggesting a wine flight to a guest who lingers over the list — creating the spontaneous moments of delight that define ultra-luxury hospitality.
• Maintain comprehensive awareness of the property's broader amenities, dining concepts, spa, recreation, and local destination offerings; serve as a knowledgeable, enthusiastic ambassador for the full resort experience.
• Coordinate with Guest Relations, Butler Services, In-Room Dining, and Front Office as needed to facilitate seamless guest experiences spanning multiple departments.
• Provide in-service coaching and real-time feedback to associates on service technique, product knowledge, grooming, posture, and guest interaction skills; deliver recognition and constructive correction in equal measure.
• Assist the F&B Manager in conducting structured on-the-job training for new associates, including orientation to the outlet's menu, service sequence, Forbes Five-Star criteria, LQA standards, and brand service philosophy.
• Monitor associate performance against established standards and document observations to support performance reviews, development plans, and recognition programs.
• Foster a positive, inclusive team culture grounded in mutual respect, accountability, and a shared passion for excellence; serve as a role model for the values and behaviors the brand expects.
• Assist in scheduling associate shifts, managing break rotations, and adjusting floor deployment in real time based on business volume and service demands.
• Execute all outlet opening and closing duties in accordance with established SOPs: set-up, breakdown, linen counts, side station restocking, safe and cash drawer management, end-of-shift reporting, and secure lock-up procedures.
• Accurately process all guest checks, POS transactions, split bills, and comps/voids in compliance with hotel financial controls and audit standards; ensure cash handling procedures are followed precisely.
• Complete daily supervisor shift logs including cover counts, revenue highlights, service observations, incident notes, VIP feedback, and operational issues requiring follow-up.
• Assist in completing weekly beverage requisitions, bar par counts, and linen and supply inventory as assigned.
• Ensure full compliance with applicable health and safety regulations, responsible alcohol service laws (TIPS/TABC), food handler requirements