Food and Beverage Supervisor

Established in 2011, Carter Hospitality Group, LLC is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula, California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. The company also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando, Florida.

About the role

The Food & Beverage Supervisor is responsible for coordinating, supervising, and directing all property food and beverage operations, while assisting in maintaining a profitable Food & Beverage department and high-quality products and service levels. The role involves marketing ideas to promote business, reducing employee turnover, maintaining revenue and payroll budgets, and meeting productivity levels while keeping quality consistently high. The supervisor assists management and coordinates all service personnel to maximize departmental productivity, maintain standards, and exceed customer expectations.

Responsibilities

• Assist management of restaurant and kitchen operations including food and beverage preparation and service, team members, ordering inventory, and food and beverage cost control
• Be present on the floor to ensure all Food and Beverage is served as per Hotel Standards
• Assist with implementing new menus and training team members on menu knowledge and SOPs
• Assist with inventory/cost controls, budgeting, and reviewing and critiquing monthly Profit & Loss statements
• Assist with hiring, training, supervising, guiding, and scheduling Food and Beverage team members
• Plan and supervise the restaurant and room service to achieve customer satisfaction and quality service
• Supervise kitchen operations, food preparation, food storage, and dining areas
• Ensure compliance with safety regulations and health codes
• Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects
• Be present in all outlets and attend to all guest requests to ensure guest satisfaction
• Prepare weekly schedules and submit payroll for the F&B team
• Supervise and handle all F&B needs for events or functions and participate in BEO meetings
• Monitor and control the maintenance/sanitation of outlet areas and equipment to protect assets, comply with regulations, and ensure quality service
• Assist with planning and executing all events
• Conduct periodic meetings with the F&B team to review past and future performance of service, quality, and general information concerning guest and employee relations
• Perform any and all duties assigned by management

Requirements

• Minimum of 3 years of hospitality experience with 2 years at the level of a Food & Beverage Supervisor
• Ability to comprehend budgets, operating statements, and payroll progress reports
• Previous experience in a hotel environment preferred
• Exceptional interpersonal communication skills
• At least 18 years old or meet state minimum age for serving alcoholic beverages
• Ability to pass required state food safety certification requirements
• Reliable transportation
• Ability to pass pre-employment testing (e.g., drug test, background check)
• Full availability to work days, evenings, nights, weekends, and holidays

Skills

• Ability to read, write, and speak English (multilingual a plus)
• Ability to understand, follow, and give written and oral instructions
• Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner
• Ability to work harmoniously with fellow employees and guests
• Team-building and outstanding coaching skills
• Innovative, creative, and able to think outside the box
• Ensure uniform and personal appearance are clean and professional
• Follow all company policies and procedures
• Speak with others using clear and professional language
• Develop and maintain positive working relationships with others
• Ability to reach, bend, twist, pull, push, grasp, walk, stand, stoop, kneel, run, sit, climb, and reach overhead for extended periods (over 8 hours per day)
• Ability to work in a standing position for long periods (up to 9 hours)
• Ability to lift and/or move up to 40 lbs
• Ability to frequently immerse hands in water and water diluted with chemical solutions
• Ability to work indoors and outdoors, including prolonged exposure to extreme temperatures

Pay

$18.00 - $18.50 per hour