Food and Beverage Manager, Gemma - Waldorf Astoria Beverly Hills

About the role

Join the Gemma Team at Waldorf Astoria Beverly Hills, a Forbes 5-Star, AAA 5-Diamond luxury hotel with 170 rooms, 6,300 square feet of banquet space, and four food and beverage outlets: a new Italian Tuscan Steakhouse, a rooftop restaurant, lobby lounge, and in-room dining. At Waldorf Astoria, we create unforgettable guest experiences, meaningful opportunities for team members, and a positive impact in our community.

Responsibilities

• Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction.
• Enhance guest satisfaction and service excellence: Support the development and implementation of guest satisfaction strategies, monitor trends, gather feedback, and drive continuous improvements to elevate the guest experience.
• Drive operational efficiency: Oversee the administrative and planning functions of the Food & Beverage department, ensuring smooth daily operations while implementing cost controls for food, beverage, and labor expenses.
• Elevate quality and service standards: Support the delivery of exceptional food and beverage quality, service, and marketing strategies to enhance guest satisfaction, drive revenue, and maximize profitability.
• Inspire and develop the team: Supervise, coach, and mentor team members, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team.
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing.

Qualifications

At Hilton, our core values define the qualities we look for in every team member:

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• A belief that teamwork drives the best outcomes.
• A sense of ownership and accountability.
• A focus on the present, bringing urgency and discipline to every moment.

About Us

Join an award-winning workplace culture at Hilton, a global leader in hospitality. We’ve welcomed over 3 billion guests worldwide while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With a suite of world-class brands and a commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.

Benefits

At Hilton, we invest in our team members’ wellbeing with unmatched perks and benefits, including:

• Incredible travel perks: Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton: Invest in Hilton shares at a 15% discount through our employee stock purchase program (ESPP).
• Paid parental leave: Eligible team members, including partners and adoptive parents, receive paid leave.
• Personalized caregiving support: Access dedicated caregiving concierge services to navigate caregiving for yourself and your loved ones.
• Crisis concierge: In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical and emotional support.
• Mental health resources: Eligible team members can access free counseling and support through our best-in-class Employee Assistance Program (EAP).
• Generous paid time off (PTO): Recharge, relax, and take time for what matters most.
• Health & welfare benefits: From checkups to dental cleanings to new glasses, we offer a variety of health plans to keep you and your family covered.
• Financial security for your future: Our retirement plans make it easier to save for what’s next.

Benefits availability may vary depending on team member’s location as well as terms and conditions of employment.