Food and Beverage Manager - Waldorf Astoria Chicago

About the Role

Waldorf Astoria Chicago is seeking a Food and Beverage Manager to join the team in Chicago's Gold Coast. This luxury hotel features 215 rooms, over 5,000 square feet of meeting space, and 4 food and beverage outlets, including a restaurant, 2 bars, and in-room dining.

Responsibilities

• Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction.
• Enhance guest satisfaction and service excellence: Support the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience.
• Drive operational efficiency: Oversee the administrative and planning functions of the Food & Beverage department, ensuring smooth daily operations while implementing cost controls for food, beverage, and labor expenses.
• Elevate quality and service standards: Support the delivery of exceptional food and beverage quality, service, and marketing strategies to enhance guest satisfaction, drive revenue, and maximize profitability.
• Inspire and develop the team: Supervise, coach, and mentor team members, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team.
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing.

Qualifications

At Hilton, core values define what it takes to succeed and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.

About Us

Join an award-winning workplace culture at Hilton, a global leader in hospitality. We deliver exceptional experiences for guests and build an exceptional workplace for team members. Our commitment to providing the best stay for every guest has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.

Benefits

At Hilton, we invest in our team members’ wellbeing with unmatched perks and benefits, including:

• Incredible travel perks: Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton: Invest in Hilton shares at a 15% discount through our employee stock purchase program (ESPP).
• Paid parental leave: Eligible team members, including partners and adoptive parents, receive paid leave.
• Personalized caregiving support: Access dedicated caregiving concierge services for yourself and loved ones.
• Crisis concierge: In times of loss, receive compassionate support for both practical and emotional care.
• Mental health resources: Eligible team members can access free counseling and support through our Employee Assistance Program (EAP).
• Generous paid time off (PTO): Recharge, relax, and take time for what matters most.
• Health & welfare benefits: Coverage includes checkups, dental cleanings, and vision care.
• Financial security for your future: Retirement plans make it easier to save for what’s next.

Benefits availability may vary depending on location and terms of employment.