Food and Beverage Manager

About the role

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Responsibilities

• Helps manage the day-to-day operations of all hotel food and beverage outlets, ensuring exceptional guest service and operational excellence.
• Lead service during meal periods by actively managing the dining room, assisting team members, and interacting with guests.
• Ensure compliance with Hilton brand standards, company policies, food safety regulations, and health department requirements.
• Maintain a clean, organized, and welcoming dining environment.
• Monitor guest satisfaction and promptly resolve service concerns to ensure an outstanding dining experience.
• Recruit, train, coach, and motivate front-of-house team members.
• Conduct daily pre-shift meetings to communicate priorities, menu updates, promotions, and service expectations.
• Foster a positive, team-oriented work environment focused on accountability and continuous improvement.
• Aid in performance evaluations, coaching, recognition, and corrective action as needed.
• Help develop and execute promotions, special events, holiday offerings, and seasonal menus that increase outlet traffic and revenue.
• Work with the Shula’s Team to promote restaurant events and community engagement.
• Assist in developing social media content, marketing ideas, and local partnerships to increase visibility of the restaurant and lounge.
• Monitor guest reviews and online reputation, responding appropriately and implementing improvements when needed.
• Create memorable experiences that encourage repeat business from both hotel guests and local patrons.
• Aid the Director of Food & Beverage in achieving revenue, labor, and profitability goals.
• Monitor daily sales, labor costs, and operational expenses.
• Aid in inventory counts, ordering, receiving, and maintaining appropriate stock levels for outlet supplies.
• Prepare reports and complete administrative tasks as assigned.

Requirements

• Minimum of 2–4 years of progressive Food & Beverage supervisory or management experience in a full-service hotel, restaurant, or resort.
• Strong leadership skills with a passion for developing team members.
• Excellent guest service, communication, and interpersonal skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Strong organizational skills and attention to detail.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods while actively managing the floor.
• Hilton brand experience preferred.
• Hotel or conference center food and beverage experience preferred.
• Experience with restaurant promotions, marketing initiatives, and community engagement preferred.
• Knowledge of Micros, POS systems, and Microsoft Office.
• ServSafe Food Manager Certification and alcohol service certification (or ability to obtain after hire).