Food and Beverage Manager

Initial Placement

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Essential Duties and Responsibilities

• Responsible for supervising and managing staff in the F&B FOH department.
• Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Maintain cost control methods and procedures by monitoring consistent pars and inventory.
• Maintain established quality assurance procedures to ensure acceptable health department and customer service standards.
• Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift.
• Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.
• Administers the overall activities of the front of house restaurant operations and beverage operations.
• Establishes and administers training programs within the assigned restaurant and lounge.
• Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated.
• Maintains strict confidentiality in all departmental and company matters.

Qualification Requirements

• Must be at least 21 years of age.
• Bachelor’s Degree (B.A./B.S.) or equivalent from four year college or university; or four years related supervisory or managerial experience and/or training; or equivalent combination of education and experience.
• Previous supervisory experience in a full service or high volume restaurant preferred.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must be proficient in Microsoft Outlook programs.
• Excellent motivational, communication and customer service skills required.
• Supervisory Responsibilities: Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to employees in regards to performance. Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. Determines work procedures and expedites workflow. Responsible for employee performance (disciplining, coaching, counseling).

Certifications, Licenses, Registrations

• Proof of eligibility to work in the United States.
• Must qualify for licensing with the Maryland Gaming Board.
• Must successfully complete and maintain TIPS certification.

Equal Opportunity Employer

We are an equal opportunity employer and welcome applicants of all backgrounds. We are committed to creating a diverse and inclusive workplace environment and encourage applications from candidates who share our values.

Starting Salary

$68,000.00 per year