Food and Beverage - Assistant General Manager

Responsibilities

• Lead FOH service operations in the absence of the GMMaintain high service standards and cultivate a professional, welcoming environment
• Guide daily pre-service meetings and communicate critical updates to staff
• Maintain strong relationships with FOH/BOH leadership to ensure a seamless service
• Support hiring, onboarding, and training of FOH team members
• Coach staff through formal and informal feedback mechanisms
• Track team member performance in Paylocity and ensure accurate timekeeping and payroll updates
• Identify opportunities for cross-training and staff development
• Create and manage FOH schedules in accordance with labor goals and service needs
• Maintain and audit SOPs, service inventory, and training materials
• Oversee the end-to-end service inventory process, including purchasing and par maintenance
• Ensure service areas meet health department compliance standards
• Collaborate with the GM and ownership to support operational goals
• Handle guest feedback and service recovery with professionalism and poise
• Auxiliary service when needed, including filling in on the floor
• Report maintenance issues and ensure a safe, clean environment
• Stay current on industry trends and fine dining best practices

Qualifications

• 5+ years of FOH service experience
• 1-3 years in a supervisory role within a restaurant
• Food Handler certifications (or willing to obtain)
• Proficiency in computer systems including scheduling, payroll, and POS platforms
• Fluent in formal written and verbal English communication
• Associate’s degree in Hospitality or related field preferred
• Formal training or certification in wine, spirits, or food service preferred
• Fluency in a second language preferred
• CPR certification preferred
• Familiarity with top-tier restaurants, bars, and service models preferred