Assistant Food and Beverage Manager

About the role

Entry level management position that assists in the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.

Requirements

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area
• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area

Responsibilities

• Handles employee questions and concerns
• Monitors employees to ensure performance expectations are met
• Provides feedback to employees based on observation of service behaviors
• Assists in supervising daily shift operations
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
• Ensures all employees have proper supplies, equipment and uniforms
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels
• Assists in ensuring compliance with all restaurant policies, standards and procedures
• Monitors alcohol beverage service in compliance with local laws
• Assists in achieving or exceeding budgeted goals
• Performs all duties of restaurant employees and related departments as necessary
• Opens and closes restaurant shifts
• Interacts with guests to obtain feedback on product quality and service levels
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
• Encourages employees to provide excellent customer service within guidelines
• Handles guest problems and complaints, seeking assistance from supervisor as necessary
• Strives to improve service performance
• Sets a positive example for guest relations
• Assists in the review of comment cards and guest satisfaction results with employees
• Meets and greets guests
• Supervises on-going training initiatives
• Uses all available on the job training tools for employees
• Communicates performance expectations in accordance with job descriptions for each position
• Coaches and counsels employees regarding performance on an on-going basis

Pay

$25.77 - $27.88 per hour, bonus eligible

Schedule

Full Time