FOH Supervisor

Responsibilities

• Oversee daily FOH operations, including host stand, dining room flow, and guest interactions.
• Ensure smooth shift transitions and maintain high service standards.
• Manage POS systems and ensure accurate cash handling procedures.
• Train and support hosts and servers to deliver outstanding hospitality.
• Address and resolve guest concerns promptly and professionally.
• Monitor cleanliness, presentation, and readiness of all FOH areas.
• Collaborate with kitchen and management teams to ensure seamless service.

Requirements

• Minimum 3 years of experience in the hospitality industry.
• Strong host desk experience, including guest greeting and seating coordination.
• Proficient in POS systems and cash handling.
• Prior serving experience in a fast-paced environment.
• Reliable, hardworking, and committed to excellence.
• Exceptional interpersonal skills with a guest-focused approach.
• Able to lead by example and foster a positive team culture.
• Physical ability to stand for extended periods, walk long distances, and lift up to 50 lbs.
• Conflict resolution and team leadership experience.
• Familiarity with scheduling and shift planning.
• Able to multitask and remain calm under pressure.
• Knowledge of OpenTable.

Benefits

• Competitive Wages
• Performance-Based Career Growth
• Employee Dining Discounts
• Equal Employment Opportunity

Required Skills

• Leadership
• Guest Service
• Teamwork
• Communication
• Attention to Detail
• Ability to Work Under Pressure
• Organizational Skills
• Adaptability
• Positive Attitude
• Work Ethic