FOH Supervisor

About the role

The FOH Supervisor’s purpose is to drive customer service, employee engagement, safety programs, signage, and provide micro kitchen supervision. They are responsible for satisfying the client and customer's needs by providing high quality, cost-effective food service operations.

Responsibilities

• Day to day support of all fronts of the house and micro kitchen activities
• Tasks assigned as needed by the Food Service Manager or General Manager
• Must comply with all SERV Safe and HACCP programs and standards
• Building strong customer relationships and delivering customer-centric solutions
• Develop good customer relationships and address customer service needs
• Demonstrate an elevated level of accountability and self-awareness
• Build teams to be customer focused and solutions oriented, all while being flexible in constant change
• Maintain service standards and CPEs of the client
• Maintain product inventory to established levels
• Responsible for collecting and analyzing front-of-house operational data, including customer feedback, service times, and staff performance metrics, to support continuous improvement and enhance the guest experience

Requirements

• Experience in food systems with a high school diploma or equivalent
• Attention to detail
• Ability to multitask
• Interpersonal skills
• Ability to give and receive constructive feedback
• Shows ability to lead a team
• Experience with Microsoft Office and/or Google Workspace preferred

Skills

The ideal candidate will have experience in food systems, attention to detail, ability to multitask, interpersonal skills, and ability to give and receive constructive feedback.

Benefits

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.

Pay

The hourly pay range for this position is $24.00 per hour.

Schedule

The work hours for this position are Mon-Fri, 5:00 am - 2:30 pm.

Physical Demands & Work Environment

Work up to 8 hours a day on your feet, excluding breaks. Must be able to lift a minimum of 25lbs. Come to work properly dressed according to the dress code. Employees must be able to work under pressure and time deadlines during peak periods.

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.