FOH Manager for Corporate Dining Cafe

About the role

The Front of House (FOH) Manager leads the daily operations of a high-volume corporate dining café, setting the standard for warm, polished, and attentive hospitality. This role involves overseeing the FOH team, coordinating with culinary and management teams, and ensuring that service, safety, presentation, and daily operations meet company standards.

Responsibilities

• Lead, mentor, train, and develop the Front of House team
• Set the standard for warm, polished, and attentive hospitality
• Oversee daily café operations and ensure smooth, efficient service
• Create weekly FOH schedules and manage daily staffing needs
• Conduct pre-service and ongoing quality checks of stations, displays, beverages, and FOH-prepared items
• Partner closely with culinary leadership to ensure seamless execution between FOH and BOH
• Coordinate weekly menus and café signage
• Ensure accurate allergen, ingredient, and menu information is communicated to guests
• Lead ongoing training around food safety, HACCP, allergens, workplace safety, and operational standards
• Conduct regular team meetings, coaching, and performance conversations
• Partner with Talent/HR on recruiting, onboarding, and developing FOH team members
• Maintain compliance with company policies and applicable health, safety, and employment requirements
• Monitor operational systems, reporting, and daily meal-count data for accuracy
• Oversee FOH inventory, supplies, equipment, and ordering needs
• Identify and quickly resolve service, equipment, cleanliness, and operational concerns
• Support sustainability initiatives and responsible operating practices
• Continuously identify opportunities to improve service, efficiency, and the overall guest experience

Requirements

• 7+ years of hospitality experience, including at least 3 years in a leadership or comparable management role
• Experience in corporate dining is a huge plus
• Strong understanding of food service operations, food safety, allergens, and sanitation standards
• A genuine hospitality mindset and commitment to exceptional service
• Strong leadership, coaching, and team-development skills
• Excellent communication, organization, and problem-solving abilities
• Ability to remain calm, adaptable, and solutions-focused in a fast-paced environment
• Calmness, adaptability, and solutions-focused in a fast-paced environment
• Confidence balancing multiple priorities while maintaining attention to detail
• Proficiency with Google Workspace, Microsoft Office, and digital operational tools
• Bachelor's degree in Hospitality, Business, Management, or a related field preferred