FM Operations Supervisor (Reno NV 89431)

Job Details

The Job Details section provides a comprehensive overview of the responsibilities and requirements for the Final Mile Warehouse Supervisor position.

Responsibilities

• Ownership of day-to-day operations with an emphasis on continuous development of relationships with customers, company delivery teams, and independent contractors.
• Drive continuous improvement in route and delivery team management, key performance indicators, customer feedback on delivery experiences, and daily customer interaction.
• Develop a strategic and tactical plan that drives our last mile operation vision forward at Updikes pace of business.
• Evolve and scale the organization along with the business.
• Lead by example, being just as passionate about operational performance and predictability as they are about all other aspects of the customer experience.
• Manage, motivate, and develop delivery carriers according to company policies.
• Manage costs, overhead at their facility.
• Manage and maintain adherence to customer standards.
• Manage inbound and outbound freight, including unloading, putting away, organizing, location management, and product verification.
• Handle customer service issues that arise throughout the day.
• Logistics Management: 2-3 years
• Owner Operator Management: 2-3 years
• Must have a Valid Drivers License
• Flexible Schedule
• May be required to lift and pull inventory from shelves (up to 50 pounds with a group lift of up to 70 pounds), climb ladders, and use forklift machines.
• Must wear goggles, gloves, and vest when required.

Requirements

• Experience working in or with parcel, home delivery, and or courier final mile management.
• Experience within a 3PL (Third Party Logistic or Supply Chain Consulting firm).
• Experience of 2-3+ years in a leadership role managing carriers with a strong preference for final mile carrier management.
• Computer skills including Microsoft Office Suite.
• The ability to learn and utilize assorted freight / traffic information and billing systems.
• Understanding of the transportation industry, especially final mile operations.
• Passionate customer focus
• Tenacious commitment to continuous improvement
• Relentlessly high standards and drive to win (is never satisfied with the status quo)
• Drive, determination, and discipline of a self-starter
• The ability to analyze every detail of business and recommend/implement strategies to improve performance
• Passion and convictions and the innate ability to inspire passion in others
• Higher education and/or equivalent experience
• Proficient in Microsoft Office including Word, Excel, and Outlook
• Effectively communicate in writing and verbally

Benefits

No specific benefits are mentioned in the job posting.

Schedule

Second Shift (Evenings/Occasional Overnight)

Pay

No specific pay details are provided in the job posting.