Vehicle Operations Supervisor
A Day in the Life
At Hertz Rent a Car, we’re driven by excellence and powered by people. Our team thrives in a fast-paced, customer-focused environment where attention to detail and teamwork make all the difference. If you're organized, motivated, and ready to support a dynamic vehicle operation, this is your opportunity to grow with us!
Vehicle Operations Supervisor Role
- Host huddles to communicate vehicle priorities and daily goals for employees
- Ensure the location is set up for success and the employees have all necessary supplies and cleaning products
- Support with lot set-up to ensure efficient flow of vehicles throughout the day
- Observe VSA operations, ensuring that all VSAs are complying with standard procedures and quality of work via random car audits
- Ensure “Conveyor Belt” VSAs are effectively selecting and transporting vehicles; provide guidance on areas for improvement or shifts in vehicle class priorities throughout the day
- Monitor radio for any additional requests for support from Vehicle Ops staff
- Check daily productivity levels of each employee and highlight strong performance and provide live coaching to poor performers
- Monitor Clean pumps, lot, storage and supplies as needed; ensure clean and organized Conveyor Belt role to enhance operations
- Host training for newly introduced standards of work in coordination with Vehicle Ops Managers / GMs and support with onboarding
What You’ll Do
- Host huddles to communicate vehicle priorities and daily goals for employees
- Ensure the location is set up for success and the employees have all necessary supplies and cleaning products
- Support with lot set-up to ensure efficient flow of vehicles throughout the day
- Observe VSA operations, ensuring that all VSAs are complying with standard procedures and quality of work via random car audits
- Ensure “Conveyor Belt” VSAs are effectively selecting and transporting vehicles; provide guidance on areas for improvement or shifts in vehicle class priorities throughout the day
- Monitor radio for any additional requests for support from Vehicle Ops staff
- Check daily productivity levels of each employee and highlight strong performance and provide live coaching to poor performers
- Monitor Clean pumps, lot, storage and supplies as needed; ensure clean and organized Conveyor Belt role to enhance operations
- Host training for newly introduced standards of work in coordination with Vehicle Ops Managers / GMs and support with onboarding
Qualifications
- Must be 20 years of age or older
- High School Diploma or Equivalent
- 4+ years in an operations role, preferably with increased responsibility
- Working knowledge of operational / maintenance logistics or transportation
- Strong communication skills and attention to detail
- Strong time management skills
- Adaptable and flexible, ability to quickly change direction and focus
- Self-starter with ability to work autonomously
- Able to work in inclement weather outdoors
- Flexible scheduling including nights, weekends, and holidays as needed
- Computer literate with strong keyboarding skills
- Ability to manage, develop and motivate staff; to include process improvement
Benefits
- Competitive pay
- Discount on Hertz Rentals
- Paid Time Off
- Medical, Dental & Vision plan options
- Retailer programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts - Theme Park Tickets, Gym Discounts & more
About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran