Vehicle Operations Supervisor

About the role

The Mobility Dispatch Supervisor oversees the daily operations for the drivers and Mobility Coordinator team at Fleet Mobility Solutions, LLC. Key responsibilities include managing key metrics for driver compliance such as attendance, safety scores, customer service, and adherence to company policies/procedures.

Responsibilities

• Supervise the daily activities of the office (fleet, utilization, depreciation, reservations, schedules, etc).
• Manage all operational aspects of the location, ensuring vehicles are maintained, vehicles are assigned, and drivers are prepared for their shifts.
• Monitor daily workflows to address issues promptly and ensure smooth operations.
• Monitor, analyze, and coach the Mobility Support Specialist and Drivers on key metrics such as attendance, company policies/procedures, safety, customer satisfaction, driver efficiency, and vehicle utilization, taking corrective action when necessary.
• Leads end-to-end workforce management, including hiring decisions, coordinating the setup of training and safety courses, and implementing shift schedules to meet operational goals.
• Continuously evaluates staff performance and identifies development opportunities.
• Coordinates with our internal and external maintenance teams to ensure any vehicle issues are addressed appropriately.
• Oversee the team responsible for cleaning and preparing the vehicle fleet.
• Communicate consistently and frequently with the location manager.

Requirements

• Experience in a leadership role, proven ability to coach and lead a team.
• Moderate in Excel and Microsoft Office.
• Thrives working in a fast-paced environment.
• Values safety and organization.
• Excellent communication skills.
• Valid (NJ if applicable) driver's license.
• Must pass a background check, MVR, fingerprinting and drug screen (NJ, if applicable).
• Must be 23 years of age or older.
• Flexibility in scheduling which may include nights, weekends, and holidays.
• Ability to drive process and organizational change.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Computer literate and detailed-oriented.
• To motivate teams, multitask, and keep a positive attitude in a fast-paced environment.
• Excellent organization, time management, delegation, and prioritization skills.

Qualifications

• Able to communicate effectively.
• Able to lift and carry up to 50 pounds occasionally.
• Able to sit and stand for extended periods.

Skills

• Leadership skills.
• Team management.
• Operational oversight.
• Vehicle maintenance coordination.
• Performance evaluation.
• Communication and coaching.
• Time management and organization.

Benefits

Up to 40% off the base rate of any standard Hertz Rental

Paid Time Off

Medical, Dental & Vision plan

Options Retirement programs, including 401(k) employer matching

Paid Parental Leave & Adoption Assistance

Employee Assistance Program for employees & family

Education Reimbursement & Discounts

Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness

Perks & Discounts – Theme Park Tickets, Gym Discounts & more

Pay

The salary range for this position is $22.00/hr

Schedule

Nights, weekends, and holidays may be required.