Floral Manager

PURPOSE

Directs and controls the operation of the floral department according to Company standards. Trains and supervises personnel assigned. Ensures customer service, quality, freshness and selection. Orders, receives, prepares, prices and merchandises all floral products.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertson's philosophy of personalized service in the floral department.
• Supervises, motivates, directs, trains and participates in the hiring of floral department personnel assigned.
• Makes product suggestions and engages in suggestive selling.
• Aids customers by making product suggestions and engaging in suggestive selling.
• Makes intercom announcements.
• Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area.

Requirements

• Working knowledge of all job duties within the Floral Department.
• Basic knowledge of botany, knowledge of perishability and seasonality of products, proper product conditioning and handling, and safety and sanitation procedures.
• Strong communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers and co-workers.
• Knowledge of employment laws and workplace practices.
• Good understanding of overall company practices and Floral Department policies and procedures.
• Analytical ability to handle administrative details such as planning orders, sales projections, scheduling and supervising.
• The ability to judge and react to business activity.

Physical Requirements

• Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 60 lbs.
• Bends, stoops and reaches frequently.
• Pushes and pulls fully loaded hand trucks and pallet jacks.
• Performs repetitious arm movement to prepare, package and display products.
• Manual dexterity and good eye-hand coordination are necessary.
• Mental alertness is necessary to ensure safe and accurate completion of work activities.
• Requires knowledge of basic mathematics and weights and measures.
• Must have knowledge of produce variety, standards, perishability, product handling, sanitation, labeling and department policies and procedures.
• Operates telephones, knives, scissors, safety cutters, stem cutters, wire, staples, hot glue guns, spray paints, balloon heat sealing machines and helium tanks.
• Utilizes cleaning supplies and equipment.
• Utilizes knives and safety cutters.
• Hands are frequently exposed to cold water, rose thorns, and a wide variety of plants, flowers, soil mixtures, flower arranging materials and cleaning agents.
• Requires use of latex gloves.
• May be required to work nights, weekends and holidays.
• Scheduled hours will vary.
• Good attendance is required.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.

Job Responsibilities

• Ensures customer service, sales and profit objectives.
• Implements correct product preparation techniques.
• Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters, stem cutters, wire, hot glue guns, spray paint, balloon heat sealing machines, helium tanks and garbage disposal.