Shop Manager
QUAY · Torrance, CA · Today
Business DevelopmentFull-time
PRINCIPLE ACCOUNTABILITIES
- Achieving the shop’s sales targets by maximizing profits, minimizing costs and managing workforce budgets
- Delivering excellent customer service by example, ensuring highly visible and effective customer service management
- Recruitment, training, developing, and coaching all members of the shop team to ensure high-performance and productivity
- Demonstrates a respect for diversity and flexes managerial style when working with associates of different skills and responsibilities; maintains a positive and healthy workplace
- Ensures store compliance with company policy and procedures, taking a consistent approach with all associates
- Ensures brand image is presented consistent with visual merchandising and service expectations
- Minimizes loss by adhering to all loss prevention procedures, stockroom processing and replenishment procedures, and inventory management processes
- Maintains awareness of market trends in the accessory industry, monitoring activity of local competitors
REQUIRED SKILLS & EXPERIENCE
- Minimum 5 years of supervisory experience (3 or more in a store manager role) in a retail environment or related area
- High School graduate or equivalent; college degree preferred
- Ability to adapt and multi-task in a fast-changing, retail environment
- Ability to develop, motivate staff and others through strong leadership and interpersonal skills
- Strong communication skills, both written and verbal
- Basic computer skills and software proficiency (MS Word, Excel and Outlook preferred)
PHYSICAL REQUIREMENTS
- This position is based in a retail store environment
- Requires standing and walking up to 8 hours per shift
- Open availability and flexibility to work nights, weekends, shop openings and closings according to the needs of the business for an average 40 hours per week
- Requires stooping and kneeling to process and place merchandise as well as reaching and pulling to obtain or stock merchandise from storage
- May be required to climb ladder or stepstool in order to stock and/or acquire merchandise for sale
- Requires lifting items weighing 5 to 25 lbs regularly