Shop Manager

PRINCIPLE ACCOUNTABILITIES

• Achieving the shop’s sales targets by maximizing profits, minimizing costs and managing workforce budgets
• Delivering excellent customer service by example, ensuring highly visible and effective customer service management
• Recruitment, training, developing, and coaching all members of the shop team to ensure high-performance and productivity
• Demonstrates a respect for diversity and flexes managerial style when working with associates of different skills and responsibilities; maintains a positive and healthy workplace
• Ensures store compliance with company policy and procedures, taking a consistent approach with all associates
• Ensures brand image is presented consistent with visual merchandising and service expectations
• Minimizes loss by adhering to all loss prevention procedures, stockroom processing and replenishment procedures, and inventory management processes
• Maintains awareness of market trends in the accessory industry, monitoring activity of local competitors

REQUIRED SKILLS & EXPERIENCE

• Minimum 5 years of supervisory experience (3 or more in a store manager role) in a retail environment or related area
• High School graduate or equivalent; college degree preferred
• Ability to adapt and multi-task in a fast-changing, retail environment
• Ability to develop, motivate staff and others through strong leadership and interpersonal skills
• Strong communication skills, both written and verbal
• Basic computer skills and software proficiency (MS Word, Excel and Outlook preferred)

PHYSICAL REQUIREMENTS

• This position is based in a retail store environment
• Requires standing and walking up to 8 hours per shift
• Open availability and flexibility to work nights, weekends, shop openings and closings according to the needs of the business for an average 40 hours per week
• Requires stooping and kneeling to process and place merchandise as well as reaching and pulling to obtain or stock merchandise from storage
• May be required to climb ladder or stepstool in order to stock and/or acquire merchandise for sale
• Requires lifting items weighing 5 to 25 lbs regularly