Floral Clerk

About the role

Receive and stock a variety of floral merchandise on shelves and displays in a careful, neat, and expedient manner. Ensure all product is fresh, rotated, well-stocked, and visually appealing while maintaining excellent customer service.

Must be self-motivated, able to work independently, and authorized to work within the U.S. Ability to work a schedule based on the business needs of the store location.

Responsibilities

• Handle customer transactions courteously and assist with any requests.
• Commit to the “Golden Rule” and work collaboratively to build a strong floral team.
• Achieve high associate morale by working in a Respectful, Supportive, and Totally Team-Oriented (RSTO) style.
• Provide knowledgeable suggestions for plant care and floral arrangements; locate information if not readily available.
• Place customer special orders in person and over the phone.
• Design and assemble floral arrangements for all occasions and gift-wrap bouquets.
• Record all flowers used on the inventory sheet.
• Create seasonal arrangement/plant upgrade bows.
• Actively control shrink by accurately recording dumped, lost, or damaged product and minimizing waste.
• Order necessary variety; receive, process, display, rotate, and store product deliveries to ensure quality control (under-18 restrictions apply).
• Rotate all floral merchandise according to company policy and product code dates, using the oldest products first (first in, first out).
• Ensure all products are accurately priced and scan correctly at the register.
• Maintain organization and cleanliness of the back room, supply area, coolers, and display cases.
• Perform plant care maintenance, including watering, trimming foliage, and changing water for cut flowers on scheduled days.
• Present a professional appearance in dress, hygiene, and attitude.
• Follow the “Cleaner’s Creed” and proper sanitation procedures.
• Exercise proper safety practices when lifting or moving product and operating department equipment (under-18 restrictions apply).
• Keep sales and work areas clean, orderly, and free from safety hazards; report hazards to management.

Secondary Responsibilities

• Assist with daily inventory.
• Inflate balloons and hang signs.
• Decorate the department to fit the current season.
• Monitor cooler and display cases for correct temperature to ensure product quality.
• Notify management of associate theft, customer shoplifting, unauthorized markdowns, or property defacement.
• Complete onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Perform other duties as assigned by management.

Requirements

• Must be at least 16 years of age.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.

Physical Demands

• Occasionally (1-33%): Pushing and pulling up to 250 lbs, lifting up to 50 lbs, climbing up to 8 feet, balancing, stooping, kneeling, and crouching.
• Frequently (34-66%): Walking on tile or concrete, carrying up to 50 lbs, bending, and reaching at waist or overhead.
• Continuously (67-100%): Standing on tile or concrete, handling, feeling, talking, seeing, hearing, and smelling.

Safety Risk Factors

• Occasionally (1-33%): Loud noise, slippery or cluttered floors, hazardous equipment, sharp objects, skin irritants, nuisance dust, fumes, and sprays.
• Frequently (34-66%): Twisting or straining back and neck.

Machines, Tools, and Equipment Utilized

• Scissors, knives, flower clippers, flower stem cutter, helium tank, pricing gun, watering can, water hose, trash compactor.

Working Conditions

Working environment is inside and outside, and may include exposure to cold temperatures in wet or humid conditions.

Pay

The hiring range for this position is $15.00 - $17.90 per hour. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity.