Floral Clerk
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to decide which sections to include: Responsibilities, Requirements, Qualifications, Skills, Pay, Schedule maybe.
We must not create sections with filler like "commensurate with experience". Not present.
We need to extract content.
Let's parse the posting.
First paragraph: "Receive and stock a variety of floral merchandise on shelves and displays in a careful, neat and expedient manner. Ensuring that all product is fresh, rotated, well stocked, and eye appealing for our customers while maintaining great customer service."
That's a responsibility.
Next: "Must be 16 years of age. Must be self-motivated, able to work independently. Must be able to read, write, speak, and understand English, with the ability to follow instructions. Ability to work a schedule based on the business needs of the store location. Authorized to work within the U.S."
These are requirements.
"The list of essential functions is not exhaustive and may be supplemented as necessary by the company." This is boilerplate? Might be considered generic; but it's about essential functions. Could be considered part of responsibilities? It's a statement about the list not exhaustive. Might be considered boilerplate but it's not navigation/legal/EEO. It's a generic disclaimer. Might be okay to keep? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." This line is not exactly those categories, but it's a generic disclaimer about essential functions. Might be considered legal boilerplate? It's about essential functions not exhaustive. Could be considered legal. Safer to drop? The instruction says remove legal boilerplate. This is a legal disclaimer. I'd drop it.
Next: "Handle each customer transaction in a courteous, friendly manner, and go out of your way to satisfy any request for assistance." Responsibility.
"Commit to the “Golden Rule” while working with all associates to build a strong floral team." Responsibility/teamwork.
"Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO)." Responsibility.
"Be knowledgeable about floral products and offer suggestions for plant care and floral arrangements, along with having the ability to locate the information if not readily available." Responsibility/skill.
"Place customer special orders in person and over the phone." Responsibility.
"Design and put together floral arrangements for all occasions and gift wrap bouquets for customers." Responsibility.
"Record any and all flowers used on the inventory sheet." Responsibility.
"Make arrangement/plant upgrade bows for the season." Responsibility.
"Participate actively on the control of shrink by keeping accurate records of product dumped, lost, or damaged, and minimizing waste on product and supplies." Responsibility.
"Order necessary variety; receive, process (under 18 restrictions apply), display, rotate and store product deliveries to assure quality control." Responsibility.
"Keep all floral merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out)." Responsibility.
"Ensure that all product is accurately priced, and that it scans at the register." Responsibility.
"Keep back room/supply area, coolers and display cases organized and clean." Responsibility.
"Perform proper plant care maintenance for both inside and outside product (i.e., watering and trimming foliage and blooms on potted plants, etc.)." Responsibility.
"Perform water changes for cut flowers on scheduled days." Responsibility.
"Present favorable impression in dress, personal hygiene and business attitude." Responsibility.
"Practice the “Cleaner’s Creed” and proper sanitation procedures." Responsibility.
"Exercise proper safety practices when lifting or moving product, and operate department equipment and tools (under 18 restrictions apply)." Responsibility.
"Keep sales and work area mopped, swept clean, orderly, and free from safety hazards; report any hazards to management." Responsibility.
Secondary Job Functions list: "Assist with the daily inventory. Inflate balloons and hang up signs. Decorate the department to fit the current season. Monitor the cooler and display cases for correct temperature to assure product quality. Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement. Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department. Other duties assigned by management."
These are also responsibilities (secondary functions). Could be included under Responsibilities.
Physical demands and safety risk factors etc. That's more detail about working conditions. Could be a section "Working Conditions" but not in allowed headings list? Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we cannot add Working Conditions. We could incorporate some of that info into Responsibilities or Requirements? The physical demands are not exactly responsibilities but could be considered Requirements? Might be considered Qualifications? The instruction: "Prefer a few substantive sections over many thin ones." We could put physical demands under Requirements? But they are not requirements for the candidate; they are job demands. Might be better to omit? But we must preserve ALL substantive information. However we cannot create new headings not allowed. So we need to fit that info somewhere within allowed headings. Perhaps we can put them under Responsibilities as part of job duties (e.g., "Must be able to perform physical tasks such as...").
Similarly, "Hiring Range In accordance with MA Pay Transparency requirements..." is Pay info.
Thus we can create sections: Responsibilities (big list), Requirements (age, self-motivated, English, schedule, authorized to work US), Qualifications (knowledge about floral products, ability to locate info, etc.), Skills (customer service, teamwork, safety practices, etc.), Pay (hiring range), Schedule (ability to work schedule based on business needs). We must avoid duplication.
Let's extract each piece.
Responsibilities (list items):
- Receive and stock a variety of floral merchandise on shelves and displays in a careful, neat and expedient manner.
- Ensure all product is fresh, rotated, well stocked, and eye appealing for customers while maintaining great customer service.
- Handle each customer transaction in a courteous, friendly manner, and go out of your way to satisfy any request for assistance.
- Commit to the “Golden Rule” while working with all associates to build a strong floral team.
- Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
- Be knowledgeable about floral products and offer suggestions for plant care and floral arrangements, along with having the ability to locate the information if not readily available.
- Place customer special orders in person and over the phone.
- Design and put together floral arrangements for all occasions and gift wrap bouquets for customers.
- Record any and all flowers used on the inventory sheet.
- Make arrangement/plant upgrade bows for the season.
- Participate actively in the control of shrink by keeping accurate records of product dumped, lost, or damaged, and minimizing waste on product and supplies.
- Order necessary variety; receive, process (under 18 restrictions apply), display, rotate and store product deliveries to assure quality control.
- Keep all floral merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
- Ensure that all product is accurately priced, and that it scans at the register.
- Keep back room/supply area, coolers and display cases organized and clean.
- Perform proper plant care maintenance for both inside and outside product (i.e., watering and trimming foliage and blooms on potted plants, etc.).
- Perform water changes for cut flowers on scheduled days.
- Present favorable impression in dress, personal hygiene and business attitude.
- Practice the “Cleaner’s Creed” and proper sanitation procedures.
- Exercise proper safety practices when lifting or moving product, and operate department equipment and tools (under 18 restrictions apply).
- Keep sales and work area mopped, swept clean, orderly, and free from safety hazards; report any hazards to management.
- Assist with the daily inventory.
- Inflate balloons and hang up signs.
- Decorate the department to fit the current season.
- Monitor the cooler and display cases for correct temperature to assure product quality.
- Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
- Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
- Other duties assigned by management.
Physical demands could be added as responsibilities: "Ability to sit and crawl 0% (never)" etc. But maybe we can incorporate as a note: "Physical demands include occasional pushing/pulling up to 250 lbs, lifting up to 50 lbs, climbing up to 8 feet, etc." But that's a lot. Might be too detailed but we need to preserve. Could add as a bullet under Responsibilities: "Meet physical demands: occasional pushing/pulling up to 250 lbs, lifting up to 50 lbs, climbing up to 8 feet, balancing, stooping, kneeling, crouching; frequently walking, carrying, bending, reaching; continuously standing, handling, feeling, talking, seeing, hearing, smelling." Also safety risk factors: occasional exposure to loud noise, slippery floors, hazardous equipment, sharp objects, etc.; frequent twisting or back/neck. Could add.
But we need to decide if we want to include them. The instruction: "Preserve ALL substantive information". So we should include them. We can add them as bullet points under Responsibilities (or maybe under Requirements? but they are not candidate requirements). I'd add under Responsibilities.
Now Requirements:
- Must be 16 years of age.
- Must be self-motivated, able to work independently.
- Must be able to read, write, speak, and understand English, with the ability to follow instructions.
- Ability to work a schedule based on the business needs of the store location.
- Authorized to work within the U.S.
Also maybe "Must be able to follow instructions" already included.
Qualifications:
- Be knowledgeable about floral products and offer suggestions for plant care and floral arrangements, along with having the ability to locate the information if not readily available.
- (Maybe also "Ability to locate information if not readily available" already included)
- Could also include "Knowledge of floral products" etc.
But we already have that in responsibilities. Might duplicate. We need to avoid duplication. The instruction: "Do NOT repeat the job title as a heading ... Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't forbid duplication across sections? It says preserve all substantive information; duplication might be okay but better to avoid redundancy. However we can keep the knowledge point in Responsibilities and not duplicate in Qualifications. Qualifications could include other items like "Ability to work under 18 restrictions apply"? Not exactly.
Maybe we can treat Qualifications as "Knowledge of floral products, plant care, ability to locate information". But that's already in responsibilities. Could still include but risk duplication. However we could combine: maybe we put knowledge under Qualifications and not repeat in Responsibilities. But responsibilities also include many other tasks; we could keep knowledge there as part of responsibilities. The instruction doesn't forbid duplication but says "do NOT
for prose. We need to decide which sections to include: Responsibilities, Requirements, Qualifications, Skills, Pay, Schedule maybe. We must not create sections with filler like "commensurate with experience". Not present. We need to extract content. Let's parse the posting. First paragraph: "Receive and stock a variety of floral merchandise on shelves and displays in a careful, neat and expedient manner. Ensuring that all product is fresh, rotated, well stocked, and eye appealing for our customers while maintaining great customer service." That's a responsibility. Next: "Must be 16 years of age. Must be self-motivated, able to work independently. Must be able to read, write, speak, and understand English, with the ability to follow instructions. Ability to work a schedule based on the business needs of the store location. Authorized to work within the U.S." These are requirements. "The list of essential functions is not exhaustive and may be supplemented as necessary by the company." This is boilerplate? Might be considered generic; but it's about essential functions. Could be considered part of responsibilities? It's a statement about the list not exhaustive. Might be considered boilerplate but it's not navigation/legal/EEO. It's a generic disclaimer. Might be okay to keep? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." This line is not exactly those categories, but it's a generic disclaimer about essential functions. Might be considered legal boilerplate? It's about essential functions not exhaustive. Could be considered legal. Safer to drop? The instruction says remove legal boilerplate. This is a legal disclaimer. I'd drop it. Next: "Handle each customer transaction in a courteous, friendly manner, and go out of your way to satisfy any request for assistance." Responsibility. "Commit to the “Golden Rule” while working with all associates to build a strong floral team." Responsibility/teamwork. "Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO)." Responsibility. "Be knowledgeable about floral products and offer suggestions for plant care and floral arrangements, along with having the ability to locate the information if not readily available." Responsibility/skill. "Place customer special orders in person and over the phone." Responsibility. "Design and put together floral arrangements for all occasions and gift wrap bouquets for customers." Responsibility. "Record any and all flowers used on the inventory sheet." Responsibility. "Make arrangement/plant upgrade bows for the season." Responsibility. "Participate actively on the control of shrink by keeping accurate records of product dumped, lost, or damaged, and minimizing waste on product and supplies." Responsibility. "Order necessary variety; receive, process (under 18 restrictions apply), display, rotate and store product deliveries to assure quality control." Responsibility. "Keep all floral merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out)." Responsibility. "Ensure that all product is accurately priced, and that it scans at the register." Responsibility. "Keep back room/supply area, coolers and display cases organized and clean." Responsibility. "Perform proper plant care maintenance for both inside and outside product (i.e., watering and trimming foliage and blooms on potted plants, etc.)." Responsibility. "Perform water changes for cut flowers on scheduled days." Responsibility. "Present favorable impression in dress, personal hygiene and business attitude." Responsibility. "Practice the “Cleaner’s Creed” and proper sanitation procedures." Responsibility. "Exercise proper safety practices when lifting or moving product, and operate department equipment and tools (under 18 restrictions apply)." Responsibility. "Keep sales and work area mopped, swept clean, orderly, and free from safety hazards; report any hazards to management." Responsibility. Secondary Job Functions list: "Assist with the daily inventory. Inflate balloons and hang up signs. Decorate the department to fit the current season. Monitor the cooler and display cases for correct temperature to assure product quality. Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement. Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department. Other duties assigned by management." These are also responsibilities (secondary functions). Could be included under Responsibilities. Physical demands and safety risk factors etc. That's more detail about working conditions. Could be a section "Working Conditions" but not in allowed headings list? Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we cannot add Working Conditions. We could incorporate some of that info into Responsibilities or Requirements? The physical demands are not exactly responsibilities but could be considered Requirements? Might be considered Qualifications? The instruction: "Prefer a few substantive sections over many thin ones." We could put physical demands under Requirements? But they are not requirements for the candidate; they are job demands. Might be better to omit? But we must preserve ALL substantive information. However we cannot create new headings not allowed. So we need to fit that info somewhere within allowed headings. Perhaps we can put them under Responsibilities as part of job duties (e.g., "Must be able to perform physical tasks such as..."). Similarly, "Hiring Range In accordance with MA Pay Transparency requirements..." is Pay info. Thus we can create sections: Responsibilities (big list), Requirements (age, self-motivated, English, schedule, authorized to work US), Qualifications (knowledge about floral products, ability to locate info, etc.), Skills (customer service, teamwork, safety practices, etc.), Pay (hiring range), Schedule (ability to work schedule based on business needs). We must avoid duplication. Let's extract each piece. Responsibilities (list items): - Receive and stock a variety of floral merchandise on shelves and displays in a careful, neat and expedient manner. - Ensure all product is fresh, rotated, well stocked, and eye appealing for customers while maintaining great customer service. - Handle each customer transaction in a courteous, friendly manner, and go out of your way to satisfy any request for assistance. - Commit to the “Golden Rule” while working with all associates to build a strong floral team. - Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO). - Be knowledgeable about floral products and offer suggestions for plant care and floral arrangements, along with having the ability to locate the information if not readily available. - Place customer special orders in person and over the phone. - Design and put together floral arrangements for all occasions and gift wrap bouquets for customers. - Record any and all flowers used on the inventory sheet. - Make arrangement/plant upgrade bows for the season. - Participate actively in the control of shrink by keeping accurate records of product dumped, lost, or damaged, and minimizing waste on product and supplies. - Order necessary variety; receive, process (under 18 restrictions apply), display, rotate and store product deliveries to assure quality control. - Keep all floral merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out). - Ensure that all product is accurately priced, and that it scans at the register. - Keep back room/supply area, coolers and display cases organized and clean. - Perform proper plant care maintenance for both inside and outside product (i.e., watering and trimming foliage and blooms on potted plants, etc.). - Perform water changes for cut flowers on scheduled days. - Present favorable impression in dress, personal hygiene and business attitude. - Practice the “Cleaner’s Creed” and proper sanitation procedures. - Exercise proper safety practices when lifting or moving product, and operate department equipment and tools (under 18 restrictions apply). - Keep sales and work area mopped, swept clean, orderly, and free from safety hazards; report any hazards to management. - Assist with the daily inventory. - Inflate balloons and hang up signs. - Decorate the department to fit the current season. - Monitor the cooler and display cases for correct temperature to assure product quality. - Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement. - Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department. - Other duties assigned by management. Physical demands could be added as responsibilities: "Ability to sit and crawl 0% (never)" etc. But maybe we can incorporate as a note: "Physical demands include occasional pushing/pulling up to 250 lbs, lifting up to 50 lbs, climbing up to 8 feet, etc." But that's a lot. Might be too detailed but we need to preserve. Could add as a bullet under Responsibilities: "Meet physical demands: occasional pushing/pulling up to 250 lbs, lifting up to 50 lbs, climbing up to 8 feet, balancing, stooping, kneeling, crouching; frequently walking, carrying, bending, reaching; continuously standing, handling, feeling, talking, seeing, hearing, smelling." Also safety risk factors: occasional exposure to loud noise, slippery floors, hazardous equipment, sharp objects, etc.; frequent twisting or back/neck. Could add. But we need to decide if we want to include them. The instruction: "Preserve ALL substantive information". So we should include them. We can add them as bullet points under Responsibilities (or maybe under Requirements? but they are not candidate requirements). I'd add under Responsibilities. Now Requirements: - Must be 16 years of age. - Must be self-motivated, able to work independently. - Must be able to read, write, speak, and understand English, with the ability to follow instructions. - Ability to work a schedule based on the business needs of the store location. - Authorized to work within the U.S. Also maybe "Must be able to follow instructions" already included. Qualifications: - Be knowledgeable about floral products and offer suggestions for plant care and floral arrangements, along with having the ability to locate the information if not readily available. - (Maybe also "Ability to locate information if not readily available" already included) - Could also include "Knowledge of floral products" etc. But we already have that in responsibilities. Might duplicate. We need to avoid duplication. The instruction: "Do NOT repeat the job title as a heading ... Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't forbid duplication across sections? It says preserve all substantive information; duplication might be okay but better to avoid redundancy. However we can keep the knowledge point in Responsibilities and not duplicate in Qualifications. Qualifications could include other items like "Ability to work under 18 restrictions apply"? Not exactly. Maybe we can treat Qualifications as "Knowledge of floral products, plant care, ability to locate information". But that's already in responsibilities. Could still include but risk duplication. However we could combine: maybe we put knowledge under Qualifications and not repeat in Responsibilities. But responsibilities also include many other tasks; we could keep knowledge there as part of responsibilities. The instruction doesn't forbid duplication but says "do NOT