Flooring Design Sales Representative

PURPOSE

Demonstrates in-depth flooring, tile, & countertop knowledge, experience, and skills to effectively represent the company with the largest or most complex customers.

Essential Duties And Responsibilities

• Represents the company during the sales process by collecting data on customer needs and design specifications and acting as a liaison between installation support roles and customer in developing sales proposals.

• Possesses the experience and knowledge to effectively handle complex or highly specialized customer requirements.

• Develops sales contracts for a wide range of flooring, tile, and countertop projects, including residential, multi-family and commercial, by collecting specification information from the client’s engineer or architect of record and conveying needs and changes to technical staff and management.

• Supports showroom floor coverage for retail business on rotating Saturday and evening showroom coverage.

• Effectively manages sales pipeline inside of our current CRM, FloorZap.

• Effectively plans and conducts sales presentations for current and prospective customers.

• Designs professional demonstrations or presentations of company products and services and provides clarification on how we can meet their specific needs.

• Researches, identifies and solicits new customers.

• Generates sales opportunities through research on client needs, industry competition and effective demonstration of the features and benefits of the company’s products and services.

• Continuously updates customers on products and services and provides explanations how these products and services meet current or future customer requirements.

• Enhances knowledge of sales techniques and expands product and industry knowledge by attending company-sponsored training programs. May serve as presenter at training programs to assist in the development of less experienced Outside Sales Reps.

• Plans and paces own work efficiency in order to meet daily, weekly, project or team-related productivity goals.

• Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required.

• May recommend changes to improve safety procedures.

• Carries out other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

• Bachelor’s degree in Sales, Marketing or related field plus two (2) years prior sales experience, or equivalent combination of education and experience.

COMPETENCIES

• In-depth knowledge of company products, services, production processes and product standards
• In-depth understanding of policies and procedures relating to sales and customer service
• Ability to maintain confidentiality regarding sensitive information, including company information and customer-specific information
• Demonstrated professionalism, diplomacy and tact to portray the company in a positive manner
• Highly effective selling skills
• Ability to achieve aggressive sales goals and objectives
• Highly effective presentation skills, including ability to present complex subject matter to an audience which may lack expertise of the topic
• Well-developed interpersonal and influencing skills, including demonstrated ability to interact effectively with various levels within customer organizations, including senior management levels
• Attention to detail
• Proficiency in Office Suite
• Valid driver’s license

WORK ENVIRONMENT / PHYSICAL ACTIVITY

• Subject to both typical office environment and outside locations with temperature and weather variations
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds
• Work is performed on both company and customer sites and involves driving to customer locations