Floor Staff - Now Starting at $12.77 Per Hour

About the role

Floor Staff team members are classified based on individual theatre needs and employee availability as variable‑hour, part‑time fixed, part‑time regular, or full‑time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher and must represent Regal consistently with the company’s mission statement and policies, including regular attendance, handling emergency situations, general cleaning duties, and compliance with the dress code.

Responsibilities

• Box Office
  • Operate POS system and maintain accuracy of cash drawer, credit cards, travelers’ checks, gift cards, redeemed discount tickets, passes, and coupons.
  • Upsell/suggestive sell Premium Viewing Experiences (3D, RPX, IMAX).
  • Promote the Regal Crown Club program.
  • Ensure tickets are sold in accordance with MPAA rating system and company policy.
  • Respond to phone calls and guest inquiries consistent with the guest service philosophy.
• Concession
  • Operate POS system and maintain accuracy of cash drawer, credit cards, travelers’ checks, gift cards, and redeemed coupons.
  • Manage concession stock inventory.
  • Promote the Regal Crown Club program.
  • Operate, prepare, and clean all concession‑related equipment.
  • Upsell/suggestive sell.
  • Comply with all local, state, and federal food‑safety laws.
  • Abide by federal and state break/meal period regulations.
  • Maintain current alcohol certification and training where applicable; be of legal age to sell/serve alcohol.
  • Complete required training on sexual harassment and discrimination.
• Usher
  • Tear tickets, collect and deposit stubs, and direct patrons to auditoriums.
  • Inspect backpacks and packages when applicable.
  • Manage crowd control and assist guests in finding seats.
  • Enforce MPAA rating system.
  • Conduct in‑theatre inspections to monitor picture and sound quality, prevent film/content theft, and maintain a safe environment.
  • Report problems, discrepancies, or unusual situations to management.
  • Perform in‑auditorium concession auxiliary sales as directed.
  • Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and surrounding areas.
  • Monitor cleanliness and operation of theatre vending equipment.
  • Assist with opening and closing duties as assigned by management.

Qualifications

• Completion of cast certification program as a cast member and as a box office cashier, or progress toward completion.
• If assigned alcohol duties, completion of any legally required state or local training and the Regal Responsible Beverage Server training on Regal Online University.
• Strong public speaking, listening, and clear response skills.
• Ability to perform calculations quickly and accurately, identifying and correcting errors.
• Problem‑identification, data‑gathering, and analytical reasoning abilities; capacity to evaluate alternatives and reach evidence‑based conclusions.
• Ability to take initiative beyond required tasks and perform under pressure or opposition.
• Excellent communication with customers, co‑workers, and management; ability to set goals, budget time, and prioritize objectives.

Physical Demands

• Frequent standing, walking, sitting, using hands to handle objects, reaching with arms, and talking/hearing.
• Occasional climbing, balancing, stooping, kneeling, crouching, or crawling.
• Occasional lifting of up to 60 pounds.
• Vision requirements: close, distance, peripheral, depth perception, and ability to adjust focus.