Floor Staff- Starting Wage- $12.50/ Hour

About the role

Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher.

Responsibilities

• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties
• Compliance with company dress code
• Box Office: Operating POS system, handling cash drawer, credit cards, travelers’ checks, gift cards, redeemed discount tickets, passes and coupons; up‑selling Premium Viewing Experience (3D, RPX, IMAX); promoting Regal Crown Club; ensuring tickets sold per MPAA rating and company policy; responding to phone calls and guest questions per guest service philosophy
• Concession: Operating POS system, handling cash drawer, credit cards, travelers’ checks, gift cards, redeemed coupons; managing concession stock inventory; promoting Regal Crown Club; operating, preparing and cleaning concession equipment; up‑selling/suggestive selling; complying with local, state and federal food safety laws; abiding by federal and state break/meal period laws; ensuring required alcohol certification/training current where applicable; if selling/serving alcohol, must be of legal age per state/local law; reading and understanding training materials on sexual harassment and discrimination
• Usher: Tearing tickets, collecting and depositing stubs, directing patrons to auditoriums; inspecting backpacks and packages when applicable; managing crowd control and assisting guests finding seats; enforcing MPAA rating system; conducting in‑theatre inspections to monitor picture/sound quality, watch for film/content theft, maintain safe environment; reporting problems/discrepancies to management; performing in‑auditorium concession auxiliary sales as directed; cleaning auditoriums after shows, maintaining clean restrooms, lobby, hallways and other outside areas; monitoring cleanliness and operation of theatre vending equipment; assisting with opening and closing duties as assigned

Qualifications

• Education/Experience: Completion of cast certification program as a cast member and as box office cashier or progress towards completion required; if theatre sells alcohol and duties include selling/serving alcohol, must complete any legally required state/local training and obtain required certificate; must complete Regal Responsible Beverage Server training on Regal Online University
• Language Ability: Possess good public speaking, listen effectively and respond clearly and directly
• Math Ability: Perform calculations with speed and accuracy and identify and correct errors
• Reasoning Ability: Identify problems, gather relevant data and note possible causes; evaluate information, recognize alternatives, reach conclusions based on evidence; take action beyond what is necessarily called for; perform under pressure and/or opposition
• Personal Skills: Possess excellent communication skills with customers, co‑workers and management; establish goals, budget time, and set priorities to achieve desired objectives
• Physical Demands: While performing duties, employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear; occasionally required to climb or balance and stoop, kneel, crouch, or crawl; may occasionally be required to lift up to 60 pounds; vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Benefits

• Free movie passes at any Regal location
• Discounted concessions at any Regal location
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service