Floor Staff - Starting Wage $12.77

About the role

Floor Staff team members are classified based on individual theatre needs and employee availability as variable‑hour, part‑time fixed, part‑time regular, or full‑time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may be scheduled to work in the Concession Stand or as an Usher. Employees must represent Regal consistently with the mission statement and policies, maintain regular attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.

Responsibilities

• Operate the POS system, handling cash drawers, credit cards, travelers’ checks, gift cards, discount tickets, passes, and coupons with accuracy.
• Upsell and suggestively sell Premium Viewing Experiences (3D, RPX, IMAX) and promote the Regal Crown Club program.
• Sell tickets in accordance with MPAA rating system and company policy.
• Respond to guest phone calls and questions in line with the guest service philosophy.
• Maintain concession stock inventory and operate, prepare, and clean all concession equipment.
• Comply with all local, state, and federal food safety laws.
• Abide by federal and state break and meal period regulations.
• Ensure required alcohol certification and training are current where applicable; be of legal age to sell or serve alcohol where required.
• Complete required training on sexual harassment and discrimination.
• As an Usher: tear tickets, collect and deposit stubs, direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowd control, assist guests in finding seats, enforce MPAA rating system, conduct in‑theatre inspections for picture and sound quality, monitor for film/content theft, and help maintain a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in‑auditorium concession auxiliary sales as directed.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas.
• Monitor cleanliness and operation of theatre vending equipment.
• Assist with opening and closing duties as assigned by management.

Qualifications

• Education/Experience: Completion of cast certification program as a cast member and box office cashier, or progress toward completion. If alcohol is sold, required state/local training and Regal Responsible Beverage Server training must be completed.
• Language Ability: Good public speaking, effective listening, and clear, direct responses.
• Math Ability: Perform calculations quickly and accurately; identify and correct errors.
• Reasoning Ability: Identify problems, gather relevant data, evaluate alternatives, reach evidence‑based conclusions, take proactive action, and perform under pressure or opposition.
• Personal Skills: Excellent communication with customers, co‑workers, and management; ability to set goals, budget time, and prioritize to achieve objectives.
• Physical Demands: Frequently required to stand, walk, sit, use hands, reach, talk, and hear; occasionally climb, balance, stoop, kneel, crouch, or crawl; occasionally lift up to 60 lb; vision requirements include close, distance, peripheral, depth perception, and focus adjustment.