Floor Manager

About the role

The Floor Manager acts as co-owner of the Retail Store Operational Plan in collaboration with the General Manager and is responsible for ensuring that performance objectives are met. A key aspect of the role is to maximize all sales opportunities by matching the “right sales associate” to the “right guest”. The Floor Manager maintains a continual awareness of security concerns involved in operating the store and collaborates with the General Manager in all aspects of the store’s operation.

Responsibilities

• Address or delegate customer concerns by following Robbins Brothers policies and procedures
• Assist in the screening and interviewing of store associate candidates
• Train store associates and provide long-term coaching for their professional development
• Give specific input for sales associates performance evaluation and succession planning
• Demonstrate both sales and management competencies and act in the best interest of the Robbins Brothers organization at all times

People Development and Sales Management

• Guide employees in all aspects of the business, as required for the role and in coordination with the general manager
• Create a positive work environment and foster a culture of teamwork and collaboration among associates
• Communicate effectively with team and set clear expectations
• Demonstrate a high level of proficiency attracting and evaluating sales talent
• Facilitate effective sales associate hiring and retention
• Hold employees accountable for sales targets, strategic goals, and personal improvement expectations
• Facilitate skill development of sales associates by providing clear, behaviorally specific performance feedback

Merchandise Management

• Complete the required product training in the timeframe specified
• Exhibit personal initiative to acquire expert product knowledge and stay up to date on incoming merchandise
• Demonstrate the ability to sell all product categories, and coach sales associates to accomplish the same
• Utilize best practices for merchandise displays and adhere to Robbins Brothers visual guide
• Partner with general manager to coach sale associates in merchandise display best practices

Store Maintenance

• Adhere to store operational guidelines to ensure optimal guest experience
• Manage store maintenance concerns without delay

Values

Demonstrate Robbins Brothers Values, including transparency and fairness in all transactions and interactions, integrity in sales practices, and taking responsibility for actions and decisions.

Qualifications

• Management experience: 5 years (Required)
• Jewelry retail experience: 5 years (Preferred)
• Customer service: 3 years (Preferred)
• High-end sales: 3 years (Preferred)
• CRM software: 3 years (Preferred)
• Salesforce: 2 years (Preferred)

Benefits

• Commissioned Salary with Starting Base
• 401(k)
• Medical, Dental and Vision insurance
• Employee discount
• Vacation

Schedule

Day shift, Evening shift