Floor Manager

Job Description

The role of Floor Manager at COS involves leading a team to deliver exceptional customer experiences and drive store performance. Key responsibilities include providing expert styling advice, managing a team, and ensuring efficient store operations.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximize department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests
• Comfortable working varied hours, including evenings, weekends, and holidays
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance

Additional Information

This is a Full-Time position with a contract of 32-40 hours a week. Compensation: 23.28-26.43. Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

Benefits

• We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities
• As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online
• Every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company
• You can read more about our H&M Incentive Program here
• In addition to this, US-based colleagues also receive:
• Dental & Vision Plans
• 401(k) Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity

We are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.