Floor Manager

Floor Manager – Hawksmoor Boston. After twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, the brand is opening its third U.S. restaurant in Boston’s Fort Point at 15 Necco Street, a Platinum LEED‑certified space for 200+ guests with private dining, a James Beard‑recognized bar program, sweeping channel views, and an outdoor terrace. The Floor Manager reports to the Restaurant Manager and will help launch and run this new location.

Responsibilities

• Deliver excellent team service and hospitality.
• Oversee training and education of staff on the finer points of service.
• Identify staffing, recruiting, interviewing, hiring, and training needs of qualified candidates.
• Maintain proper loss‑prevention standards, including cash‑handling procedures, accurate deposits, and safe procedures.
• Ensure all Hawksmoor service and hospitality standards are maintained and continually improved.
• Demonstrate a good understanding of all products, both food and beverage.
• Adhere to sanitation and safety laws.
• Operate systems such as OpenTable, Aloha, and others.

Qualifications

• Extensive experience running top restaurant floors in Boston.
• Experience launching and opening restaurants in Boston and the U.S.
• Comfortable with high‑volume operations in terms of both covers and revenue.
• Excellent floor‑management and supervisory skills.
• Ability to perform well under pressure.
• Ability to create an incredible culture and work ethic within the team.
• Exemplary product knowledge of food and beverage.
• Strong leadership skills with the ability to teach, coach, and train all front‑of‑house employees.
• Experience with Massachusetts health, safety, and food‑hygiene practices and standards.