Floor Lead

About the role

Are you interested in working for the world's largest cannabis market with a footprint that covers the entire breadth of the state of California? Are you someone who wants to be part of the growth of a fast-growing industry? At STIIIZY, our mission is clear: to provide the ultimate one stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty. We are building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. Our STIIIZY product line is one of the best-selling cannabis brands in the market today and has claimed the title of the best-selling vape brand across all BDSA-tracked markets and best-selling brand overall in the California market! We are rooted in California and have expanded our operations across the United States, with even more growth on the horizon! Additionally, we're building distribution networks to bring our products to over 60 countries worldwide. We recognize that our employees are at the center of our success, and we take pride in a corporate culture that emphasizes our core values: Influence, Inspire, Innovate, Win, & Grow! Our employees come from a wide range of retail backgrounds, each bringing their own unique skills and talents to the table as we work together to continue our incredible growth. If you are interested in partaking in the journey of building a nationally recognized and leading brand, we want to hear from you!

The Floor Lead is responsible for maintaining standard operating procedures at our retail store. This candidate will be an inspiring team member and leader, ready to ensure productivity and quality performance are met to achieve our long-term company vision.

Responsibilities

• Create and promote a healthy team culture where individual employees have the capacity and feel empowered to work autonomously while striving to meet a common collaborative goal
• Lead, mentor, and inspire team members to continuously grow, learn, and evolve personally and professionally
• Help build an exceptional team that will uphold and deliver our mission, vision, and goals to employees and customers
• Set the standard for excellent customer service by providing guidance to staff on product knowledge, customer focus, and personalized service
• Ensure the smooth and seamless functioning of operations
• Collaborate with inventory control to ensure accurate product counts, proper labeling, and organization of products on the floor
• Ensure strict adherence to all legal and regulatory requirements
• Assist in onboarding new employees & provide ongoing training
• Conduct regular performance evaluations to identify areas for improvement
• Oversee cash handling procedures & maintain accurate financial records
• Address customer concerns, resolve conflicts, and handle escalated issues in a professional and efficient manner
• Oversee visual merchandising