Floor Lead

About the role

A Floor Lead helps all employees and customers navigate compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads build exceptional relationships with employees and customers, possess deep knowledge of store inventory, and confidently assist with customer needs.

Responsibilities

• Work as part of a team
• Maintain availability across the retail schedule, including mornings, days, evenings, weekends, and holidays
• Be present and on time for all scheduled shifts
• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations for cannabis sales in Michigan
• Utilize Metrc training and experience in cash handling
• Adapt to employee and customer needs to provide trusted transactions
• Educate employees and customers about the best options to meet their needs
• Deliver exceptional customer service with excellent communication skills
• Perform routine daily tasks requiring close attention to detail and accuracy
• Maintain a steady flow for curbside, online orders, walk-in customers, reception, intake, cashiers, fulfillment, and managers
• Maintain cleanliness throughout the building by completing a cleaning checklist throughout the day
• Radiate positive energy with strong interpersonal skills, approachability, enthusiasm, and courtesy
• Ensure all employees follow guidelines and daily tasks by understanding all positions
• Report daily issues and changes to upper management for appropriate action

Requirements

• Must be 21 years of age (state requirement)
• Retail experience
• High School Diploma or equivalent
• Analytical and problem-solving skills
• Effective communication skills
• Exceptional customer service standards

Schedule

Full-time position. Typical hours of operation are Monday through Sunday, 9:00 AM – 9:00 PM (hours are subject to change). Occasional overtime as needed.