Floor Lead

About the role

In this role, you will assist the General Manager in leading the retail team and overseeing day-to-day operations. The ideal candidate sets a strong example and keeps coworkers motivated, fostering a culture of teamwork and camaraderie with communication at its core.

Responsibilities

• Create and promote a healthy team culture where employees feel empowered to work autonomously while striving toward shared goals
• Lead and inspire team members to grow personally and professionally
• Build an exceptional team that upholds and delivers the company’s mission, vision, and goals
• Set a prime example of professionalism, integrity, and dedication for the entire team
• Execute daily operations with meticulous attention to detail
• Ensure every customer interaction reflects exceptional service and product knowledge
• Collaborate with the General Manager to train and mentor staff, fostering a high-performing, adaptable culture
• Implement rigorous inventory control practices to minimize shrinkage
• Oversee stringent cash handling procedures, including register reconciliation and daily transaction accuracy
• Collaborate with management to set and exceed sales targets, analyzing performance and implementing growth strategies
• Uphold the highest standards of compliance with local and state regulations
• Mediate and resolve customer and employee concerns with professionalism
• Comply with all HR policies and maintain detailed documentation
• Assess floor leads and provide constructive feedback for professional development
• Partner with the General Manager to communicate and delegate goals, tasks, and responsibilities effectively

Qualifications

• Minimum 21 years of age
• Minimum of 2 years of retail management experience
• 2–3 years in retail or hospitality management
• Open availability: able to work days, nights, holidays, and weekends
• Strong computer skills, including proficiency in Microsoft Office

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of standing, sitting at a desk, and working on a computer
• Ability to stand for prolonged periods, bend, kneel, squat, and twist

Schedule

• Be in office/on-site up to forty (40) hours per week
• Overtime may be required depending on business needs
• Mandatory District meetings: 1.5 hours every Monday or Tuesday
• Mandatory Store meetings: up to 1.5 hours every Tuesday or Wednesday

Benefits

• Business casual environment focused on teamwork, associate development, training, and continuous improvement
• Excellent affordable insurance benefits (health, dental, vision, disability, and life)
• Paid vacation
• Paid training
• Paid holidays
• Company-matched 401k plan
• Company-sponsored events and team-building activities
• Annual employee appreciation discounts on STIIIZY merchandise
• Employee discounts on top of already highly competitive prices

Pay

$22.50/hour